mrSHEiK124
Lifer
Posted this in the "NewEgg ships UPS by default" thread in Hot Deals.
I've probably ordered upwards of $20k in goods from newegg over the past year and a half, and for the most part, I've been happy, but a recent course of events has pushed me over to ZZF.
November 25th, 8 PM: I place an order of $7100 for some office computers and a server, I choose UPS 2nd Day shipping.
November 26th, 27th, and 28th: I recieve tracking numbers by email for the packages.
Remainder of the week of the 28th: I recieve seemingly all the packages, an Antec case's package arrived OPEN, UPS does not know how to handle computer hardware.
Week of December the 5th: I realize that the last package, "shipped" from Memphis, TN, still has not arrived. I can find no tracking number for the package, in my email inbox, or at NewEgg.com
Week of the 12th: Now I'm getting pissed. I call NewEgg multiple times only to be greeted by the standard busy ring, beepbeepbeepbeep. I have a $7000 dollar office setup waiting because I don't have floppy drives. I send an email only to get a canned response asking me why my packages arrived damaged, nice.... Someone actually picked up on Tuesday, only to tell me that the TN warehouse is having problems, and that my shipping has been upgraded to Next Day. He says I should have the packages in my hands by the end of the week.
Week of the 19th: Same deal, call, get busy ring. Someone picked up on the 20th, and agreed to put an RMA through for the items so I could get a refund to the credit card, only after I threatened to raise a dispute with Bank of America.
Cliff Notes:
NewEgg took 4 weeks just to tell me where my stuff was.
ZipZoomFly now ships 2day FedEx by default.
ZipZoomFly has a new customer.
Reseller Ratings, FTW!
We have enough New Egg rants for now.
AnandTech Moderator
I've probably ordered upwards of $20k in goods from newegg over the past year and a half, and for the most part, I've been happy, but a recent course of events has pushed me over to ZZF.
November 25th, 8 PM: I place an order of $7100 for some office computers and a server, I choose UPS 2nd Day shipping.
November 26th, 27th, and 28th: I recieve tracking numbers by email for the packages.
Remainder of the week of the 28th: I recieve seemingly all the packages, an Antec case's package arrived OPEN, UPS does not know how to handle computer hardware.
Week of December the 5th: I realize that the last package, "shipped" from Memphis, TN, still has not arrived. I can find no tracking number for the package, in my email inbox, or at NewEgg.com
Week of the 12th: Now I'm getting pissed. I call NewEgg multiple times only to be greeted by the standard busy ring, beepbeepbeepbeep. I have a $7000 dollar office setup waiting because I don't have floppy drives. I send an email only to get a canned response asking me why my packages arrived damaged, nice.... Someone actually picked up on Tuesday, only to tell me that the TN warehouse is having problems, and that my shipping has been upgraded to Next Day. He says I should have the packages in my hands by the end of the week.
Week of the 19th: Same deal, call, get busy ring. Someone picked up on the 20th, and agreed to put an RMA through for the items so I could get a refund to the credit card, only after I threatened to raise a dispute with Bank of America.
Cliff Notes:
NewEgg took 4 weeks just to tell me where my stuff was.
ZipZoomFly now ships 2day FedEx by default.
ZipZoomFly has a new customer.
Reseller Ratings, FTW!
We have enough New Egg rants for now.
AnandTech Moderator
