I too was suckered into this one and ordered 2!
I noticed that the description had changed yesterday and promptly called Customer Service and got through. The CS rep called the distributor and said that the item the have on order is the mini shelf system. I told him that the mini shelf system is NOT what i ordered! I sent him to riohome.com where he saw the same picture as the unit they were selling. I told him how the description was exactly what is on the rio site.
He asked if i would like to cancel my order. I said "NO, i want what i ordered. I want what was advertised in the description and photo!"
NEWS BREAK- THEY JUST CALLED! no kidding, as i was writing this response... I'll explain later
He then said that he needed to contact the web department and find out what was going on. After staying on hold for about 10 mins, he came back and said he would have to call me back. i quickly got his name and extension.
He didnt call, so i did. I called about an hour ago and left a message on his voice mail. I told him i was checking up, but i also informed him that if they ship the products and they are not what i ordered, i WILL NOT pay for restocking and shipping back!
****Well he just called me back. He said that the person who is responsible for dealing with 3rd party companies, like NECXDirect, is not in today. When he is, the CS rep will call me back with whatever information is available. He also said that if there is a mistake in shipping, i will not be held responsible for shipping. He will take care of that personally.
Well, im going to push this one. i want the Rio home center bad!!! I'm not going to cancel my order just yet. I want two of em!!
Whoever has the copy of the website before the change, could you please send me a copy?
walbers@esri.com
Thanks