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Returning DVD-Rs to NewEgg

daniel1113

daniel1113

Diamond Member
A few weeks ago, I ordered a spindle of 16x Taiyo Yuden DVD-Rs to use for backing up my entire system. Long story short, I have been unable to achieve a single successful burn with over fifteen of the discs, using multiple drives in multiple computers at varying speeds.

According to NewEgg's return policy, they will not accept any returns or give any refunds for blank media unless the package is unopened. Obviously I have opened the package and tried to use the product. Has anyone here had a similar problem? Is it even worth my time to contact NewEgg to facilitate a return/refund despite the clear policy they have? Thanks.
 
Eh, I could still get $20 or so back, but it's a valid point. It's probably not worth the effort, I was just suprised that TY doesn't have a method of reporting possibly bad media and that NewEgg will not even deal with the issue.
 
Originally posted by: daniel1113
Eh, I could still get $20 or so back, but it's a valid point. It's probably not worth the effort, I was just suprised that TY doesn't have a method of reporting possibly bad media and that NewEgg will not even deal with the issue.
Click to expand...

you don't know Newegg won't...call them and find out.
 
Originally posted by: PurdueRy
Originally posted by: daniel1113
Eh, I could still get $20 or so back, but it's a valid point. It's probably not worth the effort, I was just suprised that TY doesn't have a method of reporting possibly bad media and that NewEgg will not even deal with the issue.
Click to expand...

you don't know Newegg won't...call them and find out.
Click to expand...

Agree, or send 'NeweggSupport' a private message.
 
I am waiting to talk to a rep now. In the meantime, is there a website that tracks bad media batches in any form? I checked a few of the larger sites, like CD Freaks, but didn't see anything aside from a few forumn posts.
 
Well, NewEgg was willing to offer a replacement at no expense, other than the return shipping cost. I was pleasantly surprised. Now, the question is: Do they want me to return just the unused discs, or the bad burns as well? 😛

Thanks a bunch.
 
Originally posted by: daniel1113
Well, NewEgg was willing to offer a replacement at no expense, other than the return shipping cost. I was pleasantly surprised. Now, the question is: Do they want me to return just the unused discs, or the bad burns as well? 😛

Thanks a bunch.
Click to expand...

See? Most companies are more than willing to work out a deal.

I would return everything unless there is something important/confidential on the bad burns
 
Oh, I didn't doubt that NewEgg would work with its customers... I am just surprised that they were willing to when they seemed to have such an explicit policy. Then again, I understand why it would be necessary to have that policy visible, even if they look at it on a case by case basis (think of how many people would try to return discs after using them).
 
Originally posted by: daniel1113
Oh, I didn't doubt that NewEgg would work with its customers... I am just surprised that they were willing to when they seemed to have such an explicit policy. Then again, I understand why it would be necessary to have that policy visible, even if they look at it on a case by case basis (think of how many people would try to return discs after using them).
Click to expand...

exactly
 
Hey daniel1113,


We are glad to hear that the solution offered was to your satisfaction. We will always do our best to make sure our customers are completely satisfied (within reason of course).

Please feel free to PM us if you any further questions or concerns.
 
Originally posted by: NeweggSupport
Hey daniel1113,


We are glad to hear that the solution offered was to your satisfaction. We will always do our best to make sure our customers are completely satisfied (within reason of course).

Please feel free to PM us if you any further questions or concerns.
Click to expand...


It would be nice and also make you look a little more professional if you could learn how make the links in your sig clickable.

like this for customer service

and

this for FAQs

 
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