Resume Critique

[CanOWorms]

You've done a good job on reducing the number of bullets, but you still have some sort of bullet fetish. For example, why do you need to bullet that one statement in your Qualification Summary (not even sure what a qualification summary is!)? Also, why bullet each position? Leave them w/o bullets and just put your duties and responsibilities as the bullets.

 

[AreaCode707]

Your resume tells me only vaguely what you did and tells me nothing at all abouot how successful you were in doing it. My comments in green should help you consolidate (looks like you already took a stab at this) where you have over-expanded on something that is generic and ultimately meaningless, and also are prompts to help you consider more meaningful and measurable data you might include to show potential employers how awesome you are.
[FONT=&quot]
Objective[/FONT][FONT=&quot]
A position where a strong background in my experience with troubleshooting, diagnostics, and repair in <x types of environments/companies/technologies> will enhance the overall efficiency of the work environment allow me to make a positive impact on both my team and the bottom-line company goals.

Qualification Summary[/FONT]

• [FONT=&quot]Attention to detail.[/FONT]
• [FONT=&quot]Solid focus on troubleshooting process.[/FONT]
• [FONT=&quot]Strong skills in hardware/software troubleshooting.[/FONT]
• [FONT=&quot]Understanding of networking concepts and implementation.[/FONT]
• [FONT=&quot]Able to multi-task in a Windows environment.[/FONT]
• [FONT=&quot]Active member of many internet based technical communities.[/FONT]
• [FONT=&quot]Effective speaking and writing skills.[/FONT]
• [FONT=&quot]Strong initiative coupled with sound judgment.[/FONT]
• [FONT=&quot]Adaptability to work as both a team member and team leader.[/FONT]
• [FONT=&quot]Ability to work with diverse people.[/FONT]
• [FONT=&quot]Experience with HazMat and safety equipment.[/FONT]
• [FONT=&quot]Capable of typing 75-80 words per minute.[/FONT]

[FONT=&quot]
Professional Experience[/FONT]
[FONT=&quot]<bullets shouldn't end with periods>[/FONT]

• [FONT=&quot]Florida Health Care Plans [/FONT][FONT=&quot](October 2008 &#8211; Present <end date>)[/FONT]
  • [FONT=&quot]Provided technical support for 900 [/FONT][FONT=&quot]on-site and remote [/FONT][FONT=&quot]users [/FONT][FONT=&quot]working both onsite and offsite.[/FONT][FONT=&quot]<what type of technical support? Deskside/helpdesk? Third party systems? Phone, web conference, remoted in? Proactive or reactive? What levels of users? How many tickets in a day? What turnaround time?>[/FONT]
    • [FONT=&quot]Trained employees on functionality of systems[/FONT][FONT=&quot].[/FONT][FONT=&quot]<what systems? Were you the systems owner? Basic computer stuff or specialized technology? How did you learn the systems? How much training was required for each user to become competent/proficient? Did you set up new hire trainings, respond to individual training requests, set up group trainings&#8230;? Did you build/alter functionality based on user feedback? Were you the only trainer?>[/FONT]
  • [FONT=&quot]Installed, maintained, and repaired local and remote desktop/laptop computers <how many in a period of time? Did you deal with international users? Did you deal with third party vendors? What type/level of repairs? Were you recognized for excellent work? Did your users particularly seek you out?> including building new images to allow for rapid deployment, preconfigured default profiles and Outlook configurations, performed security cleanings on infected PCs and diagnosed and repaired hardware issues[/FONT]
    • [FONT=&quot]Regularly built new images for machines to allow for rapid deployment.[/FONT]
    • [FONT=&quot]Preconfigured default profiles and Outlook configurations in images for streamlined user interface.[/FONT]
    • [FONT=&quot]Cleaned viruses and spyware from infected PCs.[/FONT]
    • [FONT=&quot]Diagnosed and repaired hardware issues.[/FONT]
  • [FONT=&quot]Performed troubleshooting of network issues - Wired and Wireless. [/FONT][FONT=&quot]<consolidate the following into this bullet by using a list>[/FONT]
    • [FONT=&quot]Performed troubleshooting of Telecom issues. [/FONT][FONT=&quot]<how frequent were issues? How quickly were problems resolved? Were you the only person on your team who dealt with these problems? Did you work with outside vendors?>[/FONT]
    • [FONT=&quot]Worked directly with Network and System Administrators to fully resolve issues.[/FONT]
    • [FONT=&quot]Provided first response for network and system outage: efficiently gathered and forwarded detailed information to the proper Administrator. [/FONT]
  • [FONT=&quot]Worked to improve the efficiency of Help Desk workflow [/FONT][FONT=&quot]<consolidate the following into this bullet by using a list>[/FONT]
    • [FONT=&quot]Developed basic scripts to increase the efficiency of Help Desk personnel. <how many scripts? For how many varied situations? How did help desk efficienty improve when your scripts were used? Call time reduced, customer satisfaction improved? How big a help desk? How much research did you do prior to building the scripts? What metrics did you use to measure your success? Did you report to executives on your progress and results?>[/FONT]
    • [FONT=&quot]Developed knowledge base solutions to increase response time for future issues[/FONT][FONT=&quot]. <using what knowledgebase tools? How big was the knowledgebase? Was it the first one implemented at the company? How did you champion adoption? Did adoption go well? Who else contributed to the knowledgebase? Did you coordinate the input process from other resources?>[/FONT]
    • [FONT=&quot]Assisted IT management in researching new hardware and software for purchase. <How much hardware/software and what type? On what scale were new purchases launched? Did you do a formal RFP process? What were the results of your research (purchase/no purchase)? Did you contribute to any cost savings?>[/FONT]
  • [FONT=&quot]Installed, maintained, and provided troubleshooting for local and remote printers.[/FONT]
  • [FONT=&quot]Processed Purchase Orders and Bills for IT systems[/FONT][FONT=&quot]. <what systems? For how many users? What was the volume of processing? Who was dependent on this task? What reporting did you do? Did you design new processes/tools for performing this task more efficiently?>[/FONT]
  • [FONT=&quot]Followed and enforced HIPAA guidelines for proper PHI security. <enforced how? Providing visibility to upper management? Putting in programs or data handling policies to encourage/require better use and security of data?>[/FONT]

[FONT=&quot]

[/FONT]

• [FONT=&quot]Sungard Higher Education [/FONT][FONT=&quot](Aug 2007 &#8211; Oct 2008)[/FONT]
  • [FONT=&quot]Provided first tier technical support for numerous secondary education institutions. <consolidate the following into this bullet by using a list. It's ok for this to be a short section; it is less applicable to your work right now and you don't seem to have much unique to say about this job. Use the extra space to expand on your newer roles.>[/FONT]
    • [FONT=&quot]Assisted faculty, staff, and students over the phone.[/FONT]
    • [FONT=&quot]Educated users on systems functionality and usage.[/FONT]
    • [FONT=&quot]Performed technical troubleshooting for software, hardware, and network elements.[/FONT]
  • [FONT=&quot]Clearly and completely documented all information gathered and troubleshooting performed.[/FONT]
  • [FONT=&quot]Determined the severity of issues and escalated accordingly.[/FONT]

• [FONT=&quot]Cingular Wireless/AT&T Mobility[/FONT][FONT=&quot] (Aug 2006 &#8211; Jun 2007)[/FONT]
  • [FONT=&quot]Walked customers step-by-step through the proper device settings. <consolidate the following into this bullet by using a list>[/FONT]
    • [FONT=&quot]Educated customers on device and network functionality.[/FONT]
    • [FONT=&quot]Documented the reason, steps taken, and resolution for each call.[/FONT]
    • [FONT=&quot]Escalated unresolved issues to higher levels of support.[/FONT]
    • [FONT=&quot]Performed troubleshooting of PDA, Smartphone, and Aircard based email, connectivity, and[/FONT]
  • [FONT=&quot]Provided general customer service assistance. <consolidate the following into this bullet by using a list>[/FONT]
    • [FONT=&quot]Verified billing and network elements were properly configured.[/FONT]
    • [FONT=&quot]Corrected billing features to ensure each customer&#8217;s needs were met.[/FONT]
  • [FONT=&quot]Educated other representatives on Quality Assurance policies.[/FONT]

• [FONT=&quot]United States Marine Corps[/FONT][FONT=&quot] (Oct. 2000 &#8211; Oct. 2004) <do you have security clearance or special training? List it if so.>[/FONT]
  • [FONT=&quot]Performed 24 hour security posts. <consolidate the following into this bullet by using a list>[/FONT]
    • [FONT=&quot]Recorded and/or reported suspicious activity.[/FONT]
    • [FONT=&quot]Patrolled the parking lot and living areas.[/FONT]
    • [FONT=&quot]Logged visitors and guests in and out.[/FONT]
    • [FONT=&quot]Ensured area kept a neat and orderly appearance.[/FONT]
  • [FONT=&quot]Served 12 hour security posts at the office. <consolidate the following into this bullet by using a list>[/FONT]
    • [FONT=&quot]Logged in/out and assisted visitors and guests.[/FONT]
    • [FONT=&quot]Assured building was opened in the morning and secured at night.[/FONT]
    • [FONT=&quot]Ensured non-authorized personnel vacated the premises.[/FONT]

• [FONT=&quot]Hazardous Materials and Safety Supervisor[/FONT][FONT=&quot] (Aug. 2002 &#8211; Oct. 2004)[/FONT]
  • [FONT=&quot]Provided basic HazMat training to personnel.[/FONT]
  • [FONT=&quot]Conducted daily patrols of compound. <consolidate the following into this bullet by using a list>[/FONT]
    • [FONT=&quot]Inspected HazMat storage equipment.[/FONT]
    • [FONT=&quot]Cleaned potentially harmful spills and leaks.[/FONT]
    • [FONT=&quot]Checked that fire hydrants were free from obstruction.[/FONT]
  • [FONT=&quot]Patrolled and inspected safety equipment weekly. <consolidate the following into this bullet by using a list>[/FONT]
    • [FONT=&quot]Cleaned and filled eyewash stations.[/FONT]
    • [FONT=&quot]Inspected fire extinguishers for proper pressure.[/FONT]

• [FONT=&quot]Vehicle Mechanic/Tester[/FONT][FONT=&quot] (Aug. 2001 &#8211; Oct. 2004)[/FONT]
  • [FONT=&quot]Filled out vehicle repair and maintenance logs. <consolidate the following into this bullet by using a list>[/FONT]
    • [FONT=&quot]Entered repair information to a database.[/FONT]
    • [FONT=&quot]Filled out detailed list of events after completion of testing.[/FONT]
  • [FONT=&quot]Diagnosed and troubleshot mechanical, electrical, and hydraulic systems. [/FONT]
    • [FONT=&quot]Paid careful attention to details.[/FONT]
  • [FONT=&quot]Worked in a high security environment.[/FONT]

[FONT=&quot]Familiarization of Systems [/FONT][FONT=&quot]<put this into columns or table format to make better use of space. Do make sure it looks ok when converted to plain text though. Some applicant tracking systems convert everything to plain text>[/FONT]

• [FONT=&quot]Microsoft Windows XP[/FONT]
• [FONT=&quot]Microsoft Windows Vista[/FONT]
• [FONT=&quot]Microsoft Office Word, Excel, Powerpoint 2003[/FONT]
• [FONT=&quot]Microsoft Office Outlook 2003[/FONT]
• [FONT=&quot]Symantec Ghost[/FONT]
• [FONT=&quot]AS/400[/FONT]
• [FONT=&quot]TouchWorks Practice Management[/FONT]
• [FONT=&quot]TouchWorks Electronic Health Records[/FONT]
• [FONT=&quot]Adobe Acrobat Standard/Pro[/FONT]
• [FONT=&quot]Internet Explorer 6.0, 7.0, 8.0[/FONT]
• [FONT=&quot]Mozilla Firefox[/FONT]
• [FONT=&quot]Google Chrome[/FONT]
• [FONT=&quot]Paperport 11/12[/FONT]
• [FONT=&quot]Citrix Metaframe[/FONT]
• [FONT=&quot]Cisco VPN[/FONT]
• [FONT=&quot]Cisco Agent/Communicator[/FONT]
• [FONT=&quot]Banner[/FONT]
• [FONT=&quot]WebCT[/FONT]
• [FONT=&quot]Blackboard[/FONT]
• [FONT=&quot]Angel[/FONT]

[FONT=&quot]
Training and Education<put this into columns or table format to make better use of space. Do make sure it looks ok when converted to plain text though. Some applicant tracking systems convert everything to plain text>[/FONT]

• [FONT=&quot]Database Management and Web/Java Programming[/FONT]
  • [FONT=&quot]Computer Science, Valencia Community College (Jan 2005 &#8211; Dec 2006)[/FONT]
• [FONT=&quot]Customer Service Training[/FONT]
  • [FONT=&quot]Cingular Wireless, Orlando FL (Aug 2006 &#8211; Sep 2006)[/FONT]
• [FONT=&quot]Class D Security License[/FONT]
  • [FONT=&quot]RG Security, Orlando FL. (Jul. 2006)[/FONT]
• [FONT=&quot]HazMat First Responder Operator training[/FONT]
  • [FONT=&quot]USMC, Camp Pendleton CA. (Aug. 2004)[/FONT]
• [FONT=&quot]Basic first aid.[/FONT]
  • [FONT=&quot]USMC, Parris Island SC. (Nov. 2000)[/FONT]
  • [FONT=&quot]RG Security, Orlando FL. (Jul. 2006)[/FONT]
• [FONT=&quot]Fundamentals of Small Unit Leadership.[/FONT]
  • [FONT=&quot]NCO Leadership Training, Camp Pendleton CA. (April 2004)[/FONT]
  • [FONT=&quot]Marine Corps Institute, Washington DC. (May 2002)[/FONT]
• [FONT=&quot]Terrorism Awareness.[/FONT]
  • [FONT=&quot]Marine Corps Institute, Washington DC. (May 2002)[/FONT]

 

[SunSamurai]

make sure your resume fills out a page from top to bottom. If you're halfway into the second page, start fucking with the line spacing until you get it filled nice and square. Some people go though 100s of resumes and aesthetics cant hurt to catch the eye.

 

[grrl]

Alright, here is the pared down and revised version. <snip>

Dump the Qualification Summary, it adds nothing that can't be assumed from your Objective (and what you write in the main body).

 

[Legendary]

Your resume should tell your employer how awesome you are for their needs in the first 25&#37;-50% of the first page, and very clearly.

If not, try again

 

[bobross419]

[FONT=&quot]snip[/FONT]

I like what you did there. I'll give it another rewrite and post it back up.

Thanks for the other responses as well guys.

 

[DougK62]

You're a brave soul to post your resume on ATOT.

As someone else has already said, try to concentrate more on how successful you were at previous jobs and not just what your duties were.

 

[bobross419]

If I worked to implement a plan that would save the company a buttload of money, but was denied by management should I include that? How would I go about writing that in?

 

[bobross419]

You're a brave soul to post your resume on ATOT.

As someone else has already said, try to concentrate more on how successful you were at previous jobs and not just what your duties were.

LOL, didn't want to at first Doug, but I figured this would be the most expedient.

Hard for me to get real about successes due to a low self image and management that never praised except a weekly "You're all doing a good job" at our meetings.

 

[bobross419]

Alright, here we go with the next revision based of AreaCode707's suggestions, this fits 2 full pages exactly:


Objective
A position where my experience with troubleshooting, diagnostics, and repair in a helpdesk environment will allow me to make a positive impact on both my team and the bottom-line company goals.

Experience

Florida Health Care Plans (Oct 2008 - Apr 2010)

• Provided 1st-3rd tier technical support for 900 on-site and remote users both physically and over the phone via remote assistance; I handled 30-40 trouble tickets daily with resolution times ranging from immediately to 3-4 days based on the nature and location of the issue.
• Trained employees and new help desk personnel on functionality of company systems ranging from standard Windows and Office functionality to specialized 3rd party systems including Paperport, Citrix, and Cisco VPN. Based on the knowledge of the user this training ranged from general overviews to step-by-step instruction; for issues with numerous calls, I created visual documentation to assist users.
• Installed, maintained, and repaired local and remote desktop/laptop computers and printers including building new images to allow for rapid deployment, pre-configuring default profiles and standardizing Outlook configurations which saved the helpdesk 1-2 hours per computer deployment. I also performed security cleanings on infected PCs 2-3 times per week and diagnosed and repaired hardware issues with an immediate investigation and part order if required.
• Performed troubleshooting of network issues - Wired, Wireless, and Telecom - by quickly determining if the issue is user specific or system wide and either taking steps to resolve the issue or gathering information and working with the Network and Systems administrators to fully resolve the issue.
• Worked to improve the efficiency of Help Desk workflow by developing basic scripts to increase the efficiency of Help Desk personnel (including scripts to clean temporary files and run disk defragmentation from a remote command line), developing knowledge base solutions in Track-It which increased response time for future issues, and assisting IT management in researching new hardware and software for purchase by comparing cost, requirements, and ease of implementation/use then forwarding my recommendations to management; in most cases, my recommendations were implemented.

Sungard Higher Education (Aug 2007 – Oct 2008)

• Provided first tier technical support for numerous secondary education institutions by assisting faculty, staff, and students over the phone to educate them on system functionality and usage or performing technical troubleshooting for software, hardware, and network elements. For issues that I could not resolve at the 1st tier level, I gathered and documented all information and escalated to the proper department for further investigation.

Cingular Wireless/AT&T Mobility (Aug 2006 – Jun 2007)

• Assisted customers with PDAs, smartphones, and aircards by walking them step-by-step through the proper device settings, educating them on device and network functionality, troubleshooting issues based on hardware settings or improper billing setup, and documenting each call clearly and completely.

United States Marine Corps (Oct. 2000 – Oct. 2004)

• Performed 24 hour security posts by patrolling the parking lot and living areas to ensure no unauthorized personnel were present, logging visitors in and out, and recording and reporting any suspicious activity.
• Served 12 hour security posts at the office by opening the building in the morning and securing it at night, ensuring non-authorized personnel vacated the premises, and logging in and out visitors and guests.

Hazardous Materials and Safety Supervisor (Aug. 2002 – Oct. 2004)

• Provided HazMat training to personnel.
• Conducted daily patrols of compound including inspecting HazMat storage equipment, cleaning potentially harmful spills and leaks, ensuring that fire hydrants were in proper working order and free from obstruction, and verifying that eyewash stations were cleaned and filled.

Vehicle Mechanic/Tester (Aug. 2001 – Oct. 2004)

• Filled out vehicle repair and maintenance logs, entered repair information to a database, and filled out a detailed list of evens after completion of testing.
• Diagnosed and troubleshot mechanical, electrical, and hydraulic systems.

Technical Skills

• Symantec Ghost
• AS/400
• TouchWorks Practice Management
• TouchWorks Electronic Health Records
• Paperport 11/12
• Citrix Metaframe
• Cisco VPN
• Cisco Agent/Communicator
• Banner
• WebCT
• Blackboard
• Angel

Training and Education

• Database Management and Web/Java Programming
  • Computer Science, Valencia Community College (Jan 2005 – Dec 2006)
• Class D Security License
  • RG Security, Orlando FL. (Jul. 2006)
• HazMat First Responder Operator training
  • USMC, Camp Pendleton CA. (Aug. 2004)
• Fundamentals of Small Unit Leadership.
  • NCO Leadership Training, Camp Pendleton CA. (April 2004)
  • Marine Corps Institute, Washington DC. (May 2002)

 

[Elbryn]

latest revision seems too long and too wordy in my opinion. custom tailor the resume to meet whatever job you're applying for. if you're trying for a helpdesk/desktop job, you dont need all them details from anything nontechnical. the stint in the marines can likely be summarized in a succinct bullet point versus the differentiation between multiple lines. if the place you're applying for is a chemical plant for example, having the hazardous materials thing is beneficial. at a IT company, probably not so much.

the bullet points should also be short and to the point. instead of "Provided 1st-3rd tier technical support for 900 on-site and remote users both physically and over the phone via remote assistance; I handled 30-40 trouble tickets daily with resolution times ranging from immediately to 3-4 days based on the nature and location of the issue."

you can say: provided 3rd tier desktop support for 900 users, supporting desktops, laptops, printers, and wireless systems

created enterprise desktop rapid image deployment system, saving $X dollars per year (number of tickets for image/reimage x 1 hour saved x average worker salary per hour)

Reduced help desk average call times by 10% by developing and implementing call scripts and knowledge database (note, your current text says that you increased response time, i think you meant to say reduced)

keep like 4-5 different versions out there that you can quickly substitute relevant bullet points in based on the job you're applying to. make the helpdesk resume different than the desktop resume. then focus on making that resume show you know your stuff. a recruiter might spend 15 seconds in your resume. make it short, compact, and attention getting. The resume's goal is to get you into the interview where you can dazzle the interviewers with your skills.

Just my opinion

 

[bobross419]

latest revision seems too long and too wordy in my opinion. custom tailor the resume to meet whatever job you're applying for. if you're trying for a helpdesk/desktop job, you dont need all them details from anything nontechnical. [...] if the place you're applying for is a chemical plant for example, having the hazardous materials thing is beneficial. at a IT company, probably not so much.

[...]

keep like 4-5 different versions out there that you can quickly substitute relevant bullet points in based on the job you're applying to. make the helpdesk resume different than the desktop resume. then focus on making that resume show you know your stuff. a recruiter might spend 15 seconds in your resume. make it short, compact, and attention getting. The resume's goal is to get you into the interview where you can dazzle the interviewers with your skills.

Just my opinion

Thanks, that was the intention. I wanted to have a full resume that I could rip chunks out of based on the job. The HazMat stuff is mostly in there in case the company might possibly have this sort of stuff on site and would be removed if it isn't applicable. Thanks for your input and I'm modifying my last revision to include some more of the hard $$ figures.

 

[bobross419]

Here is the newest based on elbryn and areacode707's recommendations, biggest changes are shortening the USMC section and redoing some of the FHCP section to give a better indication of my accomplishments:

Objective
A position where my experience with troubleshooting, diagnostics, and repair in a helpdesk environment will allow me to make a positive impact on both my team and the bottom-line company goals.

Experience

Florida Health Care Plans (Oct 2008 - Apr 2010)

• Provided 1st-3rd tier technical support for 900 on-site and remote users both physically and over the phone via remote assistance; I handled 30-40 trouble tickets daily with resolution times ranging from immediately to 3-4 days based on the nature and location of the issue.
• Trained employees and new help desk personnel on functionality of company systems ranging from standard Windows and Office functionality to specialized 3rd party systems
• Installed, maintained, and repaired local and remote desktop/laptop computers and printers including creating desktop rapid image deployment, by pre-configuring default profiles and standardizing Outlook configurations saving $3000-4000 annually. I also performed security cleanings on infected PCs 2-3 times per week and diagnosed and repaired hardware weekly.
• Performed troubleshooting of network issues - Wired, Wireless, and Telecom - by quickly determining if the issue is user specific or system wide and either taking steps to resolve the issue or gathering information and working with the Network and Systems administrators to fully resolve the issue.
• Improved Help Desk call times and reduced user impact by developing batch scripts (including scripts to clean temporary files and run disk defragmentation from a remote command line) and developing knowledge base solutions in Track-It which further reduced resolution time.
• Assisted IT management in researching new hardware and software for purchase by comparing cost, requirements, and ease of implementation/use then forwarding my recommendations to management; one of the hardware replacement plans was designed to save the company $90,000.

Sungard Higher Education (Aug 2007 – Oct 2008)

• Provided first tier technical support for numerous secondary education institutions by assisting faculty, staff, and students over the phone to educate them on system functionality and usage or performing technical troubleshooting for software, hardware, and network elements. For issues that I could not resolve at the 1st tier level, I gathered and documented all information and escalated to the proper department for further investigation.

Cingular Wireless/AT&T Mobility (Aug 2006 – Jun 2007)

• Assisted customers with PDAs, smartphones, and aircards by walking them step-by-step through the proper device settings, educating them on device and network functionality, troubleshooting issues based on hardware settings or improper billing setup, and documenting each call clearly and completely.

United States Marine Corps (Oct. 2000 – Oct. 2004)

• Performed security posts by patrolling the parking lot and living areas to ensure no unauthorized personnel were present, logging visitors in and out, and recording and reporting any suspicious activity.

Hazardous Materials and Safety Supervisor (Aug. 2002 – Oct. 2004)

• Provided HazMat training to personnel.
• Conducted daily patrols of compound including inspecting HazMat storage equipment, cleaning potentially harmful spills and leaks, ensuring that fire hydrants were in proper working order and free from obstruction, and verifying that eyewash stations were cleaned and filled.

Vehicle Mechanic/Tester (Aug. 2001 – Oct. 2004)

• Filled out vehicle repair and maintenance logs, entered repair information to a database, and filled out a detailed list of evens after completion of testing.
• Diagnosed and troubleshot mechanical, electrical, and hydraulic systems.

Technical Skills

• Symantec Ghost
• AS/400
• TouchWorks Practice Management/Electronic Health Records
• Paperport 11/12
• Citrix Metaframe
• Cisco VPN/Agent/Communicator
• Banner
• WebCT/Blackboard
• Angel

Training and Education

• Database Management and Web/Java Programming
  • Computer Science, Valencia Community College (Jan 2005 – Dec 2006)
• Class D Security License
  • RG Security, Orlando FL. (Jul. 2006)
• HazMat First Responder Operator training
  • USMC, Camp Pendleton CA. (Aug. 2004)
• Fundamentals of Small Unit Leadership.
  • NCO Leadership Training, Camp Pendleton CA. (April 2004)
  • Marine Corps Institute, Washington DC. (May 2002)

 

[AreaCode707]

For sungard and cingular I would probably break each of those into two bullet points for the sake of the visual (if just one bullet point, why bullet? etc.) otherwise I like the new resume much better than the original. Much more succinct, makes you look accomplished and professional.

 

[bobross419]

Will do AC707. And thanks for all the suggestions.

I have an interview tomorrow... apparently they weren't scared off by my initial resume lol. It isn't really what I am looking for and the pay isn't great, but its money coming in and more experience... plus I'll get Dell certified which can't hurt on a resume.

 

[bobross419]

All the resume work for naught. I already have an offer based on the original "padded, wordy, bullet riddled" resume.

I do like this new resume much better though And now I have a better understanding of what kind of things to actually put on my resume.

 

[bobdole369]

I just did something similar. I haven't updated in years, and I pulled it out - and realized I had a 3 page pile of crap that nobody wants to read. I'm really trying to get down to 1 page still.

 

[SaDiZTiKStyLeZ]

Since I've been looking for a job, I tried to update n fix up my resume so it look more sexy. Something I have came across upon reading is that employers seem to find profiles more appealing rather than objectives. I forget exact phrasing of it but it was something along the lines of employers know what they are looking for and only want to know what you have to offer them. I'm kind of satisfied with the current state of my resume but I've had a block on making the change from an objective to a profile. Whether or not they even read that section is another matter but it can make the flow of the resume more appealing, or something along those lines.