Restocking fees. How common are they?

[Locut0s]

We charge a 15 percent restocking fee for open boxed items that customers want to return. If the packaging has not beeen opened or the product is defective we don't charge anything of course. We are a medium sized computer retail company, ncix for those living in Canada, 4 stores and 2 warehouses and we ship across the country and to the us. But we are now where near the size of say best buy or anything.

Customer went ballistic the other day over having to pay the restocking fee on a powerline networking product that didnt work because of the wiring in his house. Used the stupid analogy that he was just test driving the product like a car. WTF? We even got mall security involved.

 

[Newbian]

 

[MJinZ]

We charge a 15 percent restocking fee for open boxed items that customers want to return. If the packaging has not beeen opened or the product is defective we don't charge anything of course. We are a medium sized computer retail company, ncix for those living in Canada, 4 stores and 2 warehouses and we ship across the country and to the us. But we are now where near the size of say best buy or anything.

Customer went ballistic the other day over having to pay the restocking fee on a powerline networking product that didnt work because of the wiring in his house. Used the stupid analogy that he was just test driving the product like a car. WTF? We even got mall security involved.

Your company sucks.

I will return any defective item without a restocking fee to any store... period.

Bestbuy. Microcenter. Newegg. Amazon etc etc. No one ever gives me an issue. 90% of them don't even look in the box.

 

[Ika]

if you state it in your terms and return information, there is no problem except for with the customer.

 

[Newbian]

Your company sucks.

I will return any defective item without a restocking fee to any store... period.

Bestbuy. Microcenter. Newegg. Amazon etc etc. No one ever gives me an issue. 90% of them don't even look in the box.

Read the post, the item wasn't defective, it was the persons fault it didn't work.

 

[MJinZ]

Read the post, the item wasn't defective, it was the persons fault it didn't work.

Arguable.. if something doesn't work in my house for some reason and everything else works in my house, then I would argue the item is defective

 

[Newbian]

Arguable.. if something doesn't work in my house for some reason and everything else works in my house, then I would argue the item is defective

That would be like saying you are entitled to returning a amd cpu if your motherboard is for intel cpu's and you had opened it.

The person even admitted he was just testing it and thus he pays for his ignorance.

 

[iGas]

The law states that a retailer/sale company isn't require to refund the product at all, however it is a common practice to refund the full amount of the product with in 30 of purchase by retailers because they wants good customer relationships. Special order items or items that is returned with missing or damage packaging in general seems to have to pay restocking fees.

PS. Canada do not have Buyer Remorse Law.

 

[PieIsAwesome]

Arguable.. if something doesn't work in my house for some reason and everything else works in my house, then I would argue the item is defective

You realize what powerline networking is, right?

http://en.wikipedia.org/wiki/Power_line_communication

 

[Skeeedunt]

Arguable.. if something doesn't work in my house for some reason and everything else works in my house, then I would argue the item is defective

:biggrin:


Seems like a lot of places have that on the books, but usually just waive the fee. Maybe they just think I'm cute.

 

[SpatiallyAware]

You realize what powerline networking is, right?

http://en.wikipedia.org/wiki/Power_line_communication

I mean... it's not exactly the type of device you can rent or whatever.


IMO a restocking fee is ONLY ok on things like camcorders, digital cameras, radar detectors etc where it's somewhat common for a customer to use them for a rental i.e. vacation. Even tvs and stuff, would be annoying but I'd understand it.



But a powerline networking adapter? I'd be pissed too.

 

[Locut0s]

I mean... it's not exactly the type of device you can rent or whatever.


IMO a restocking fee is ONLY ok on things like camcorders, digital cameras, radar detectors etc where it's somewhat common for a customer to use them for a rental i.e. vacation. Even tvs and stuff, would be annoying but I'd understand it.



But a powerline networking adapter? I'd be pissed too.

Umm the restocking fee is for all products regardless of type so long as it has packaging that needs to be resealed. I know it's not that uncommon as several of our other competitors have the same. Heck even Futureshop used to charge such a fee

 

[Bignate603]

I mean... it's not exactly the type of device you can rent or whatever.


IMO a restocking fee is ONLY ok on things like camcorders, digital cameras, radar detectors etc where it's somewhat common for a customer to use them for a rental i.e. vacation. Even tvs and stuff, would be annoying but I'd understand it.



But a powerline networking adapter? I'd be pissed too.

For most things the store takes a loss because they can no longer sell it as new (well, unless you're Fry's electronics, but that's another story). If the consumer is stupid enough to buy something they don't want or can't use they should eat the loss.

 

[Meghan54]

For most things the store takes a loss because they can no longer sell it as new (well, unless you're Fry's electronics, but that's another story). If the consumer is stupid enough to buy something they don't want or can't use they should eat the loss.

Isn't that the freaking truth!!!

 

[Turin39789]

Meh, I generally avoid shopping somewhere with a restocking fee. Hopefully you have exclusive produces I really need and can't get anywhere else.

 

[Bignate603]

Isn't that the freaking truth!!!

Yeah, you always have to check the packaging really well to make sure that it has never been opened whenever you buy something there.

 

[Locut0s]

Meh, I generally avoid shopping somewhere with a restocking fee. Hopefully you have exclusive produces I really need and can't get anywhere else.

Well we have some of the lowest prices in Canada and if not we can usually price match others so long as it's not bellow cost. We also have one of the largest catalogues of orderable products in the country. Second only to maybe newegg.ca and sometimes better. Though some things may take 2 or 3 weeks to order in.

 

[Newbian]

Well we have some of the lowest prices in Canada and if not we can usually price match others so long as it's not bellow cost. We also have one of the largest catalogues of orderable products in the country. Second only to maybe newegg.ca and sometimes better. Though some things may take 2 or 3 weeks to order in.

On a side note why do they only use 2 letters for domain url's for countries?

I always thought that was weird considering all others are 3.

 

[drebo]

On a side note why do they only use 2 letters for domain url's for countries?

I always thought that was weird considering all others are 3.

TLDs can be as many letters as they want... there's .name, .mobi, etc.

Countries all have a two letter abbreviation for other reasons, so why not just use that for their TLD?

FYI: http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

 

[iGas]

On a side note why do they only use 2 letters for domain url's for countries?

I always thought that was weird considering all others are 3.

ISO 3166 was created to minimize confusion of 2 character abbreviation for county name between countries & languages. ISO 3166 intention was to streamline exchange of goods & services and information exchange. And, intelligent computer nerds & scientists recognized the need to have an international standard therefore they adopted the ISO model instead of handicap ASA/ANSI standard.

 

[PieIsAwesome]

Meh, I generally avoid shopping somewhere with a restocking fee. Hopefully you have exclusive produces I really need and can't get anywhere else.

You think its unreasonable to charge a restocking fee for opened items? When people return opened items, the store can no longer sell those items as new.

 

[lxskllr]

You think its unreasonable to charge a restocking fee for opened items? When people return opened items, the store can no longer sell those items as new.

What pisses me off, is stores that charge for UNopened items. That's just a cheap money grab imo.

 

[PieIsAwesome]

What pisses me off, is stores that charge for UNopened items. That's just a cheap money grab imo.

I agree.

 

[gorcorps]

I mean... it's not exactly the type of device you can rent or whatever.


IMO a restocking fee is ONLY ok on things like camcorders, digital cameras, radar detectors etc where it's somewhat common for a customer to use them for a rental i.e. vacation. Even tvs and stuff, would be annoying but I'd understand it.



But a powerline networking adapter? I'd be pissed too.

You don't have to research powerline adapters very long before you find out that it doesn't work right when you're trying to link devices that are on different breakers in your house. It's his fault he didn't do the research before buying the product. I was just looking at powerline adapters and found this out, and now won't be buying one after seeing the problems they have. That's not a defect, and you should be charged extra for causing the store extra headache and time for returning something that's not broken. The store now can't sell that to somebody that actually can use it, and they'll have to get another new one to sell.

 

[SandEagle]

Your company sucks.

I will return any defective item without a restocking fee to any store... period.

Bestbuy. Microcenter. Newegg. Amazon etc etc. No one ever gives me an issue. 90% of them don't even look in the box.

Bestbuy charges 15%. they wanted $120 in restocking fee when I tried to return my ipad. lol

restocking fee is a very common practice. place a big ass sign by the register.