RESOLVED via Facebook: Awful SquareTrade iPad 2 repair. Hilariously bad. w/Pics!

[spaceman]

1st world problem
3rd world solution

 

[Sheep]

Oh yeah! Do send this in!!!!

Thirded.

My only experience with SquareTrade was getting a set of headphones replaced. No issues at all and the whole transaction was done quickly and efficiently. Sucks to see that they work with some crappy repair shops...I'll have to keep that in mind for higher-priced items.

 

[spaceman]

i gotta say amd hunter ur hitting your prime now


will read again
!!!!!!!

 

[CraigRT]

WTF!
That is how I'd fix something super old that I didn't care about at all.. Not a new-ish expensive device like that.

 

[amdhunter]

Resolved via Facebook.

 

[NFS4]

Resolved via Facebook.

Nice! I wonder if it's this "Priya"

 

[amdhunter]

Nice! I wonder if it's this "Priya"

Every single woman I've met named Priya has been drop dead beautiful.

 

[l0cke]

So you are getting a new one, can I have the old one?

 

[amdhunter]

So you are getting a new one, can I have the old one?

It belongs to them now. Have to send it back.

 

[AstroManLuca]

It belongs to them now. Have to send it back.

Wait, so... you buy a warranty (or rather, an accidental damage insurance policy) from them, and once you use it once you lose it and have to buy another policy from them to insure your new device? And you have to send back the broken one? They should at least allow you to carry the policy over to your new iPad when you get it.

Please tell me they're at least covering the shipping costs.

 

[amdhunter]

Wait, so... you buy a warranty (or rather, an accidental damage insurance policy) from them, and once you use it once you lose it and have to buy another policy from them to insure your new device? And you have to send back the broken one? They should at least allow you to carry the policy over to your new iPad when you get it.

Please tell me they're at least covering the shipping costs.

Yeah, that's the only drawback. They've covered all the costs since I called. In all, I am out $69 for the warranty + tax on the iPad itself.

I think I may just buy a refurbed one from Apple, hopefully the iPad 3 will be announced and the iPad 2's take a huge price cut.

 

[SpatiallyAware]

I can attest to this with my iPhone 4. I was wearing a pair of jeans that had shallow pockets one afternoon. When I got out of my car, my iPhone fell out of my pocket and landed on the asphalt on its bottom right corner. It was just a tiny chip at first, but by the next day, it spread into a huge crack.

I took it to an iPhone repair shop in the mall and they replaced the glass in about 45 minutes for $95. However, my screen went from the white/blueish hue of the original screen to a more yellow tint with the replacement screen. I noticed it right away as soon as I turned it on.

I ended up giving the phone to my wife and I use an iPhone 4S now

A local repair shop by me uses "apple" glass with the apple logo and part number, but it is clearly not genuine apple. There is no coating on the front (or it's not quite the same), the hue is different, and this isn't just a generation difference either.


In my case I think the repair shop genuinely thought they had apple oem parts and were being duped by their supplier. Either way, buyer beware.

 

[AstroManLuca]

I guess you could look at the $69 as a deductible of sorts. And you're still $400+ better off than if you hadn't gotten the policy at all.

 

[SpatiallyAware]

Wait, so... you buy a warranty (or rather, an accidental damage insurance policy) from them, and once you use it once you lose it and have to buy another policy from them to insure your new device? And you have to send back the broken one? They should at least allow you to carry the policy over to your new iPad when you get it.

Please tell me they're at least covering the shipping costs.

Most accidental damage policies work this way. You might get a 12 month or whatever the standard new warranty is, but you don't get to keep the initial policy once it's been used.

 

[DesiPower]

You suck, why did you agree to such a fvcked up deal? should have asked them to fix it or get a refurb. Why would you agree to loose the warranty and tax??? I dont get it...

 

[NFS4]

You suck, why did you agree to such a fvcked up deal? should have asked them to fix it or get a refurb. Why would you agree to loose the warranty and tax??? I dont get it...

How is it a fucked up deal? If they refunded his purchase price, he can wait two weeks (March 7) and get an iPad 3 with way better specs (twice the resolution screen) for the same money as what he paid for the iPad 2.

 

[Printer Bandit]

the refund was for the full price of ipad2 or the cost of the warranty?

 

[NFS4]

the refund was for the full price of ipad2 or the cost of the warranty?

They refund the price he paid (minus tax)

 

[preslove]

Update: Posted a picture on their Facebook page and they responded within a few minutes. They've agreed to refund the purchase price on the item, which is kind of good, but I still lose out on the remainder of the warranty. I would have rather gotten a refurbished (or properly repaired) one with the warranty intact. I'll be keeping my warranties on my iPhone and Nexus intact.

Why you disappoint? If you wait a month or two you can use that $ to buy an ipad 3. A refund is just about the best option, right now.

 

[DesiPower]

How is it a fucked up deal? If they refunded his purchase price, he can wait two weeks (March 7) and get an iPad 3 with way better specs (twice the resolution screen) for the same money as what he paid for the iPad 2.

Do the math, he must have lost close to $120, how is that a good deal?

 

[NFS4]

From the way I understand it, if they replace his iPad 2 with a refurbished one, his $69 ADC is used up/kaput anyway (please correct me if I'm wrong -- I don't think you can make two accident damage claims with the original warranty cost). So that's $70 right there.

Tax on the original purchase is around $42 if you take into account 6.75% tax rate.

If he gets his iPad 2 replaced with a refurb, the cost (not counting the warranty assuming 16GB iPad 2 3G):
$630 + $42 tax = $672 total cost

They give him back $630, so he'd only be out that tax of $42 (original purchase) plus another $42 (tax from buying an iPad 3). I don't count the warranty because the original has been exhausted, and he'd have to buy a new warranty regardless of whether they replaced it with a refurb or if he took the money and bought a new warranty for an iPad 3.

So you have to ask yourself is it worth $84 (refurbed iPad 2 vs brand new iPad 3)

 

[Arkaign]

From the way I understand it, if they replace his iPad 2 with a refurbished one, his $69 ADC is used up/kaput anyway (please correct me if I'm wrong -- I don't think you can make two accident damage claims with the original warranty cost). So that's $70 right there.

Tax on the original purchase is around $42 if you take into account 6.75% tax rate.

If he gets his iPad 2 replaced with a refurb, the cost (not counting the warranty assuming 16GB iPad 2 3G):
$630 + $42 tax = $672 total cost

They give him back $630, so he'd only be out that tax of $42 (original purchase) plus another $42 (tax from buying an iPad 3). I don't count the warranty because the original has been exhausted, and he'd have to buy a new warranty regardless of whether they replaced it with a refurb or if he took the money and bought a new warranty for an iPad 3.

So you have to ask yourself is it worth $84 (refurbed iPad 2 vs brand new iPad 3)

I agree with this, on the basis that the difference between iPad 2 and iPad 3 looks to be insane (much better cpu and screen = gigantic upgrade). I think it's a good deal.

I think it's odd they didn't offer to just swap him out with a new or clean refurb iPad 2 + new warranty (if I was in charge of the escalated claim, this is exactly what I would have offered to make things right), but whatever.

 

[dr150]

Man, those pictures are so ghetto.

Squaretrade is getting too big and is subcontracting work to people who shouldn't even be in the repair business!

Good job on the Facebook grievance. I'll take a mental note of that in the future! :thumbsup:

 

[NFS4]

I think it's odd they didn't offer to just swap him out with a new or clean refurb iPad 2 + new warranty (if I was in charge of the escalated claim, this is exactly what I would have offered to make things right), but whatever.

Yeah, I'm surprised as well. That's the least they should do given how shoddy the original work was.