reseting laptop bios

[nod32]

I'm fixing a laptop for someone. Every time it turns on it asks for a bios password. Seeing as I can't get into the OS, I downloaded the manual and re-seated the RTC battery. I tried it right after and it still asked for a password, so I figured it must be unplugged for longer. I googled it and it said somewhere that for a desktop pc, it should be unplugged for 20 - 30 minutes to reset CMOS.

How long should i leave the battery out to clear the password?

Oh and he insists he didn't set the password himself, but how else could it have happened? Malware can't do that sort of this can it?

thanks,
Nod32

 

[DarkRogue]

Have you tried looking it up on the manufacturer's website? They sometimes have instructions on how to do something like this, I think.

 

[nod32]

yea i downloaded the laptops manual and all it said was to re seat the battery. So i did that and plugged it in, and still asked for a pass.

 

[nod32]

Ok, so i let it sit about an hour and tried it and the password is cleared

..but i get a BSOD on bootup even in safemode. Now he said this happened before to him, and then the password started popping up. (So i didn't cause it)
Is there anything i can do besides a reformat?

 

[DarkRogue]

What is the BSOD error? Knowing that could give us a clue as to what's wrong.

 

[nod32]

I ended up reformatting and installing xp on it for him...
PITA with all the drivers because hp doesn't supply them for xp

 

[conradodav]

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