This thread is total bunk.
First of all, ResellerRatings publishes a list of very specific policies at
http://www.resellerratings.com/terms.pl that all reviews must comply with, positive or negative. We do everything we can to leave ALL reviews intact. If a merchant complains about a review, we check the review to see if it violates any of our published policies. If it does not violate any policies, it stands. If it does violate a policy, we temporarily deactivate the review, we contact the reviewer to ask them to bring the review into compliance, and we then reactivate the review once it has been updated to comply with our policies.
In no case do we just remove negative reviews as we see fit. There is not enough money in the world to get us to compromise our integrity. Merchants have tried advertising with us in the past, hoping we would remove their bad reviews in exchange, and quickly found out that wasn't the case and stopped advertising.
As for Newegg and other companies "going head over heels to try to get the poster to change it", isn't this a good thing? In other words, if you have a bad experience with a retailer, don't you want that retailer to bend over backwards to make you happy? If you are not satisfied with a retailer, post your review to ResellerRatings and a concerned retailer will make it right. You're complaining about this benefit?
BillF56970: You've made serious accusations. I want specific company names so I can rebut every one of your false statements. We work day in and day out to fairly represent consumers and tell merchants to "go to hell" when they want us to remove legitimate reviews and I do not take kindly to your remarks. If you want to find a ratings site that removes reviews upon request out of fear of losing ad revenue or being harassed by the merchant, there are plenty out there - we are not one of them.
Scott Wainner
President/CEO
ResellerRatings.com