reseller ratings

[mordantmonkey]

has anyone ever gotten positive results from posting a reseller ratings review?
because i just did.

 

[Fritzo]

It serves as a guide to see how companies take care of their customers. Not sure if a company would address your issue because you posted there though. What happened?

 

[mordantmonkey]

It had to do with monarch and the 7900 stocking problems. They contacted me and gave me kickass customer service. At first i thought this was because they had been holding my money for 2 weeks. but then at the end of the call they mentioned my reseller review... wonder how they would know it was mine? can they access my reseller e-mail address?