REQ: Asus RMA dept feedback

[worcmai]

Yes, I'd like some feedback on how well/fast/quality Asus's RMA department is.
I've already read through their RMA policy and I know what to do, however I am curious on the board they're going to send me back... will it be a new board? Refurb? Or maybe mine that they "fix"?
Also, with the boards you get back, are they always in "working order" ?

 

[khurios2000]

rma'ed more than 10 boards,
everything when smoothly, except one of the time fedex screwed my shipment from California to Kentucky

 

[imported_Kensai]

Asus' RMA isn't exactly the best thing on earth. 😛

 

[MDE]

The process is painful and takes two weeks each way.

 

[NotquiteanooB]

Obviously ... some have problems with ASUS RMA's .... I didn't...!!
the video card was repaired quickly, and returned within 10 days. That's from Canada to USA and back. Nothing wrong with that, eh ...

 

[Gigantopithecus]

They'll send you back either your original one that's been repaired or a refurb.
Waiting on one I sent in about 10 days ago.