Repair motherboard CPU socket - Whats the repair cost for Sandy Bridge?

[solhagen]

Hello, what is the repair cost
for repairing a CPU socket on a Sandy Bridge motherboard?
Sadly i didnt know my motherboard had a damaged CPU socket until the reseller told me and therefore they also refused a refund wich also was the reason i sent it back to them in the first place, same day as i recieved it, when i later on read on hardware forums that intel recalled all Sandy Bridge motherboards.


Sadly these kinds of damages is not covered by the warranty, and I have also been told that
i wont get a refund, and its my word against their and really I dont see how I could have damaged the CPU socket when i didnt even had ordered a CPU yet.

But, not much to do against a big company and therefore i would like to know what the cost is to repair a CPU socket on a motherboard. I have read on some other forums like xtremesystems that moderators there telling that its about a 25 $ cost on repairing or replacing the motherboard CPU socket, and I would like anyone here to confirm this for me, or what other kind of prices there is for repairs that is not covered by the warranty, and sadly my reseller didnt accept the motherboard and told me i damaged it, which i didnt but i cant proof that they are lying so.

Is it true that there is about a 25 $ cost for repairing or replacing a CPU socket on a motherboard, and if not what is the cost?

 

[Blitz KriegeR]

Uhm, I'm just an enthusiast but I'd guess it costs a good deal more than $25 to replace a CPU socket on an LGA motherboard. That is partially the reason Intel went LGA in the first place wasn't it? Better to deal with bent pins on a $100-200 board than a $200-999 CPU.

Anyway, besides the fact that I wouldn't know where to look for a CPU socket replacement in the first place, there is the soldering that would need to be done to replace the socket itself. Soldering anything would certainly void any warrenty/RMA/Refund options, not to mention its a monumental task. You'd probably do more damage to the board trying to fix it than whatever is wrong now.

If something like this happened to any Mobo, I think 99.564% of us would just RMA the board.

 

[solhagen]

Uhm, I'm just an enthusiast but I'd guess it costs a good deal more than $25 to replace a CPU socket on an LGA motherboard. That is partially the reason Intel went LGA in the first place wasn't it? Better to deal with bent pins on a $100-200 board than a $200-999 CPU.

Anyway, besides the fact that I wouldn't know where to look for a CPU socket replacement in the first place, there is the soldering that would need to be done to replace the socket itself. Soldering anything would certainly void any warrenty/RMA/Refund options, not to mention its a monumental task. You'd probably do more damage to the board trying to fix it than whatever is wrong now.

If something like this happened to any Mobo, I think 99.564% of us would just RMA the board.

Well, i am trying to RMA the board, but i wanna know the costs of the damage, since the damage is not covered by the warranty.

And since the reseller scammed me and made this damage and trying to blame me for it, my only chance is to get it done through a repair on ASUS that I have to pay for, since its my word against the reseller and there is not often a customer wins a case against a reseller when its words against words.


So I dont understand how you can think that I asked how to repair it myself, i wanted to know the cost of getting it repaired by ASUS.

 

[alaricljs]

Did you use a credit card to make the purchase? If they are truly scamming you, then use whatever tools your CC gives you to deal with it.

 

[solhagen]

Did you use a credit card to make the purchase? If they are truly scamming you, then use whatever tools your CC gives you to deal with it.

No, its paid with invoice.
There is 8 days left of the invoice and if i dont pay it they say that i will need to pay even more for "awaiting payment" on the invoice.

 

[sandorski]

Contact Asus and ask, but I suspect they won't Repair it. Stuff like this usually just gets tossed.

 

[BoomerD]

I don't know of any place that will replace the CPU socket for you. GENERALLY, bent pins mean a trashed board...the cost of repair is the cost of replacement.

Out of curiosity, what's the retailer?

(bent pins are always considered "user damage," and are not warranty issues.)

 

[solhagen]

I don't know of any place that will replace the CPU socket for you. GENERALLY, bent pins mean a trashed board...the cost of repair is the cost of replacement.

Out of curiosity, what's the retailer?

(bent pins are always considered "user damage," and are not warranty issues.)

Yes, but due to the fact that I DID NOT EVEN USE THE MOTHERBOARD, and that the reseller have done this damage to force me to pay for the invoice,
i have nowhere else to go, and since ASUS doesnt have any good will at all, and always trusts the reseller in front of the customer, and
yes, they are going to trash ALL the motherboards that has this problem that INTEL MADE, but due to the fact, that there is a broken pin on the motherboards cpu socket, they are refusing to give me a refund, since the reseller has told them that I made this damage, even though i didnt even removed the plastic cover for the motherboard, since i didnt even have any CPU to use it with at that time.


So, in this case, I need to pay full price, for a product that is already defected from the factories (the SATA problem) and ALSO, gets declined to get my money back, due to the fact that
the reseller, is claiming that i bent/broke one of the motherboards CPU pins, even though I havent even used the motherboard, and they told me this first after 7 days they picked it back up from when i sent it back to them.

 

[Castiel]

 

[solhagen]

? Ok?

 

[BoomerD]

Yes, but due to the fact that I DID NOT EVEN USE THE MOTHERBOARD, and that the reseller have done this damage to force me to pay for the invoice,
i have nowhere else to go, and since ASUS doesnt have any good will at all, and always trusts the reseller in front of the customer, and
yes, they are going to trash ALL the motherboards that has this problem that INTEL MADE, but due to the fact, that there is a broken pin on the motherboards cpu socket, they are refusing to give me a refund, since the reseller has told them that I made this damage, even though i didnt even removed the plastic cover for the motherboard, since i didnt even have any CPU to use it with at that time.


So, in this case, I need to pay full price, for a product that is already defected from the factories (the SATA problem) and ALSO, gets declined to get my money back, due to the fact that
the reseller, is claiming that i bent/broke one of the motherboards CPU pins, even though I havent even used the motherboard, and they told me this first after 7 days they picked it back up from when i sent it back to them.

Yeah, it sucks. It sounds like you got stuck with a board that had either been returned by one of their customers, possibly a friend of one of the employees...or a board that one of their employees screwed up...and stuck it back in the box to sell to an unsuspecting customer...YOU.
I doubt you're going to win the battle, with them or with ASUS. Put yourself in their position. I'm sure (made up number) 78% of all boards returned with bent pins are sent in by folks who claim that "I didn't do it. It was like this when I got it." I'm NOT saying that you did it...but from their perspective, the odds are, the customer fucked up and is not trying to get a free replacement. THAT is why ASUS probably won't replace the board.

You've never told us the name of the retailer, or where you live.
Why not provide us that information? Perhaps you can prevent someone else from getting screwed by the same retailer.

 

[tcsenter]

I'm NOT saying that you did it...but from their perspective, the odds are, the customer fucked up and is not trying to get a free replacement. THAT is why ASUS probably won't replace the board.

It shouldn't matter. The board is the subject of a replacement/refund action due to a design defect. He is returning it FOR THAT REASON, not because it doesn't work or because the pins are bent.

 

[GrumpyMan]

It shouldn't matter. The board is the subject of a replacement/refund action due to a design defect. He is returning it FOR THAT REASON, not because it doesn't work or because the pins are bent.

I would tend to agree here, the mobo would get replaced whether or not it has bent pins or not, due to the SATA problem SB was manufactured with. Tell Asus they are welcome to put the old socket in the new mobo. Chances of that happening? Nil.

 

[Hogan773]

yeah dude (OP) - just quit with the "damaged socket" thing and just return your mobo due to the fact that ALL the SB mobos will be returnable/exchangeable.

 

[PreferLinux]

I believe there was a mention that all (yes, even ones with such damage) SB motherboards could be returned.

 

[Hogan773]

I believe there was a mention that all (yes, even ones with such damage) SB motherboards could be returned.

Yes basically OP lucked out bigtime here - he can sweep his mobo in with the rest of the recall and will get out clean.....

this business of getting a damaged socket on a "new" mobo is distressing....this is the second post on this (remember that MicroCenter guy who says that the store switched it on him). I realize that the bias of the manufacturer is that the idiot enthusiast screwed it up......but is there any way for the buyer to CHECK when buying?

 

[God Mode]

Yes basically OP lucked out bigtime here - he can sweep his mobo in with the rest of the recall and will get out clean.....

this business of getting a damaged socket on a "new" mobo is distressing....this is the second post on this (remember that MicroCenter guy who says that the store switched it on him). I realize that the bias of the manufacturer is that the idiot enthusiast screwed it up......but is there any way for the buyer to CHECK when buying?

We also have no reason to believe everything at face value.

 

[paperwastage]

this business of getting a damaged socket on a "new" mobo is distressing....this is the second post on this (remember that MicroCenter guy who says that the store switched it on him). I realize that the bias of the manufacturer is that the idiot enthusiast screwed it up......but is there any way for the buyer to CHECK when buying?

well, we should start drilling the paragraph below to anyone buying a boxed / high end item from Best Buy/electronics store

Open all your boxes to check you have the right item. Do this right after you paid for it, before you leave the store. Inspect the serial number. Inspect the item carefully for any broken parts, scratches, things out of place(eg mobos: bent cpu pins, cpu socket cover. cpu: bent cpu pins. hdd: right serial number....) .

If you can, plug the item into the power to see if it runs. Bonus if you bring your own RAM, case, PSU, hdd, monitor into the store to test the new i5+mobo you've just bought at Microcenter.