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Remote into computer while someone is already logged on?

N

nLinked

Member
In a Windows business environment, some problems require technicians to get the user to logoff so the technician can login and fix a problem via an admin account.

Is there any way for them to logon at the same time a user is already logged on, so they don't have to interupt the user and the user can keep on working without even know a tech has logged in too?
 
Windows Server flavors let you do so - be logged with multiple users at same time, even if some are local and some are remote. Other than that, there's software that IT usually uses that lets them control your mouse and see your screen while you are logged in.
 
I believe it's just a licensing limitations with Windows desktop OSes, but you can't legally fix that. If you actually need a remote desktop on a user's desktop I think you're screwed and just have to work with the user to get the time to do it. If something is actually broken on their machine the user should be willing to give up their PC for a few minutes to get it fixed.
 
The IT desk can control your desktop and mouse remote while you are logged on. But if a fix requires to run a program while in an Admin account and the user is not an Admin, then the user would have to logoff first.
 
bruceb said:
The IT desk can control your desktop and mouse remote while you are logged on. But if a fix requires to run a program while in an Admin account and the user is not an Admin, then the user would have to logoff first.
Click to expand...

Only if Run As doesn't work for some reason.
 
rsutoratosu said:
yeah I use run as administrator a lot.. works great so far..
Click to expand...

Yup, Run As with UAC on Win7 works great. There are much fewer times I have to log out and log in as admin on Win7 compared to XP. Since UAC provides more admin prompts.

There was a hack for a TS DLL that would let multiple users log into a Windows XP box.. not sure if theres one for Vista or 7 though.

As others have said, what some techs do is run a flavour of VNC. This allows you to connect directly to the users desktop and view their screen directly, then do some things that way.

Additionally, if the computer isn't on a domain, you can use Fast User switching, which still only allows one active user at a time, but allows a users session to remain active and not force them to log out.
 
Have to enable concurrent sessions on each workstation.

dawks said:
Additionally, if the computer isn't on a domain, you can use Fast User switching, which still only allows one active user at a time, but allows a users session to remain active and not force them to log out.
Click to expand...

Fast User Switching works perfectly fine on my domain connected Windows 7 workstations.
 
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