Remote Email Sending Using Outlook with InsightBB/ATTBI -- any luck?

[Raiden256]

Ok... here's the deal:

I have been to help.insightbb.com, and set up Outlook *Express* exactly the way they tell you to when configuring with remote access. (Basically use port 465 for SMTP and 995 for pop, and set it to log into the SMTP server.) When I do this, everything works perfectly -- I can send and receive email just as if I were on Insightbb's network.

Why is this a problem? Because I use Outlook XP, and when I set it up with all the same settings, I can only retrieve my email. When I "Test Account Settings," everything works except the SMTP send, which errors with "Send test email message: Unable to send test Message. Please verify the E-mail address field." I have verified that all email addresses are typed correctly and that port settings are correct, but still no dice...

So anyone have any ideas? Is anyone with InsightBB or ATTBI service able to use Outlook proper (not OE, which works) to send email when not on their network?

Thanks!

BTW: Customer support is no help, as they only support OE, not the full blown Outlook.

 

[Lord Evermore]

As far as the server is aware, there is no difference between any mail clients, they all use the same commands.

However I'm not sure of the exact options that Outlook XP has for setting up an individual account. I'd say check again from the start of account creation to verify it all. The part where the username has to be the full email address for the SMTP login wouldn't normally be something I'd catch. Make sure that SSL is in fact enabled and not just port 465.

There should also be an option to create a log file for SMTP. Enable that and you can look at the exact commands and responses issued.

 

[Raiden256]

Yeah... it's weird. I've verified everything, and all the settings are correct. Even tried importing the account from OE into Outlook with no luck.

Where is that option to turn on SMTP logging? Sounds like a good place to start...

Thanks!

 

[Lord Evermore]

Should be in the maintenance options.