remote assistance help

Boo Boo

Golden Member
Aug 2, 2005
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i posted in the highly technical but maybe one of you could help.

i got a call from my uncle and cousin in law they have comcast service and vonage motorola vt2142 going through a airport router.

my CIL is trying to remote access a dell pc with his macbook but he isnt able to

the cm ip is a 76. but the macbook and dell get a non routable ip 10.

how would they go about getting this to work? i dont do vonage and i know how to remote access a pc to pc not cross platforms

any ideas?