Remember when Gateway tech support was good?

[palad]

Ever wonder what happened?

Check out GWTruthMan.

 

[palad]

Bump before bed.

 

[NikPreviousAcct]

Remember when Gateway tech support was good?

Actually, come to think of it... no.

nik

 

[NikPreviousAcct]

Uh...

Cliffs Notes on that whole thing?

nik

 

[palad]

Cliff's Notes:

Gateway Tech Support is now required to sell at least $90 worth of equipment to 1 out of every 6 calls. The pages titled The Tech Support Sales Initiative and Why We Should Be Concerned contain the gist of it, the first couple of pages give background.

 

[ViperXX]

No can't say that I do. I've always built my own.

 

[Ryan]

Gateway support is still good - my parents use it all the time, either to just ask questions or to solve a problem. As long as they are happy, I have to believe that their tech support isn't as bad as everyone says it is

 

[iamme]

Originally posted by: palad
Cliff's Notes:

Gateway Tech Support is now required to sell at least $90 worth of equipment to 1 out of every 6 calls. The pages titled The Tech Support Sales Initiative and Why We Should Be Concerned contain the gist of it, the first couple of pages give background.

My phone company does this (Ameritech). Every call to tech support is followed by a sales pitch :|

 

[palad]

bump for the day shift

 

[Geekbabe]

Remember when Gateway tech support was good?

Lol, no to be truthful I don't. Gateway, propritary PITA systems second only to Compaq desktops on the POS meter

 

[Chaotic42]

Originally posted by: iamme
My phone company does this (Ameritech). Every call to tech support is followed by a sales pitch :|

For freaking real man. When I signed up, I told them I wanted the basic service. 2 weeks later, in comes my bill for $75!

They call all the time, since I did switch over to the most basic service. It took me about 45 minutes to have them stop trying to sell me anything more.

 

[ScottyB]

Quote

--------------------------------------------------------------------------------
Originally posted by: iamme
My phone company does this (Ameritech). Every call to tech support is followed by a sales pitch
--------------------------------------------------------------------------------



For freaking real man. When I signed up, I told them I wanted the basic service. 2 weeks later, in comes my bill for $75!

They call all the time, since I did switch over to the most basic service. It took me about 45 minutes to have them stop trying to sell me anything more.

OMG, I called today to set up my telephone in my apartment next month and the guy started his shpill. I was like just give me the most basic, cheap program you have. He got all through and was like it will be $29.95 plus taxes., this comes to $40/month. I was like WTF, that's the cheapest you have. He then said no we have a basic package which doesn't have call waiting or caller ID. I was like that is what I just asked for, I don't have a lot of money. Then it came out to be $25.01 a month plus a $42 set up fee, which we can and are going to pay over 4 months.

 

[bmacd]

Originally posted by: baffled2

Remember when Gateway tech support was good?

Lol, no to be truthful I don't. Gateway, propritary PITA systems second only to Compaq desktops on the POS meter

compaq stopped that proprietary crap a long time ago. My current box is a Comcrap and it's anything BUT proprietary.

-=bmacd=-

 

[palad]

Actually, to be honest, I have a 3-1/2-year-old Gateway that has taken almost every upgrade I've chosen to do and never needed a single proprietary component. In fact, the entire time I worked there, I never saw a decent desktop system that had any proprietary parts. Some of the laptops and all-in-one pieces of crap though... <shudder>

 

[palad]

One more bump and a shameless promotion for my site.