Releasing User Login Information...?

[Doric]

I've a user trying to access our network over VPN, and the error I'm seeing when trying to authenticate is this:

"The referenced account is currently locked out and may not be logged on to."

Now, the interesting this is that I'm generating this error consistently when I try to access one of the network shares. The VPN tunnel is established (it's through a NetScreen 5XT), and I can ping the network resource I want without issue.

On any other system, I'd be instead prompted for a username and password, but it would appear that the OS is passing this information on to the server incorrectly. How can I 'refresh the cache', so to speak, and generate the log in prompt?

User's laptop is running Windows XP SP1 and the network is completely on Windows Server 2K3.

Any and all help is greatly appreciated.

Thanks.

 

[Woodie]

So...you've established network connectivity to the resource, and you have DNS working..

This is a Windows Authentication issue...
Are domain credentials being passed? or local credentials?
...if domain, the account may be locked out on a different DC.

try deleting all net uses (mapped drives) on that particular server, then reconnect.