Reinstalling a Program

[Seekermeister]

While trying to troubleshoot a problem that I'm having installing programs from my DVD burner, an installation crashed after nearly completing. The program directory is there, but it doesn't appear in the start menu, but more importantly, it appears in Add/Remove programs, but when I try to uninstall it, it says that it can't find the installation log and fails.

Since one of the problems that I'm working on, is that my registry cleaner (Fix-It) won't install either, so I can't cleanup the mess. I'm thinking of trying another drive that I have to reinstall it in the same directory, but I'm wondering if that would make the situation worse?

 

[mechBgon]

The Windows Installer Cleanup Utility might help, give it a try.

 

[Seekermeister]

Thanks, but if I read that right, it is for a program installed with Windows Installer, and this program used it's own installer. I'm not too sure of what it means, but it also said this:

To do this, select the programs that you want in the Installed Products list in the Windows Installer CleanUp dialog box. After you make this selection, the utility removes only the Windows Installer configuration information that is related to those programs.

Then it says this:

Removes the files and registry settings that make up the Windows Installer configuration information for programs that you select

This sounds a bit contradictory, but assuming that the confusion is only in my head, it also says that it might foulup other programs, so I don't know that it would really be a help. I can use My Uninstall to remove the listing from Add/Remove, but the registry keys and the directory would remain. If I reinstalled in the same location, would it reuse these, or would it duplicate them...the registry keys that it?

 

[mechBgon]

You could try a Full Service Scan at the Live OneCare online scanner as another means of looking for Registry errors, since that's one of its functions.