Recommend a Help Desk/IT management software

[n0cmonkey]

I''m adding GPLI to my long long list of things to play with.

 

[Steve]

If you want to make Track-It! run faster, permanently disable ctfmon.exe and the client loads way faster.

 

[Brazen]

Originally posted by: sm8000
If you want to make Track-It! run faster, permanently disable ctfmon.exe and the client loads way faster.

Disable that where?

 

[Steve]

First hit on Google.

 

[ValuedCustomer]

Originally posted by: Eltano1
we use Remedy for ticketing, I don't know if they have a demo or something simple and small that would fit your needs, but is fairly easy to use.

boy-o-boy do I hate Remedy.. but everyone's got their preferences. I guess it all depends on the specific situation and what functionality you need/utilize most. -- I'm currently using Vantive (PeopleSoft) and it seems to do everything I need to my satisfaction. It ain't free though.

 

[LiLithTecH]

Originally posted by: drag

Well, you have IT departments, and then you have other places were people get stuff done. Probably n0c works in one those other places instead.

What might that be drag?
Custodial engineer?

 

[rasczak]

we use something called HEAT system, not sure if it's open source but it's web based and fairly easy to use

 

[Brazen]

Originally posted by: sm8000
First hit on Google.

he, thanks