We are usually quick to bitch about poor service from companies, so I felt it only fair to report a very good service experience.
I had had 2 512mb sticks of Crucial Ballistix DDR2 800 for a long time. They were originally in a rig with 2 1gb sticks to make 3gb in a Win XP rig. They were later moved to another rig with 2 other 512mb sticks for a 2gb setup.
One stick finally failed after all this time.
I called Crucial after I could not find the sticks listed on Crucial's site. I was told that the sticks were no longer produced, nor ever to be in stock again, and were therefore out of the limited warranty.
The rep asked me to hold while he talked to his supervisor. Hold time was only a minute or two, and he advised me that his supervisor had authorized 2 1gb replacement sticks for my 512 sticks and gave me an RMA number. He also pointed out that the recommended voltage was different for the new sticks (lower actually).
I sent the sticks USPS, and received the new sticks UPS. Turnaround was less than 2 weeks.
So, a tip of the hat to Crucial.
I had had 2 512mb sticks of Crucial Ballistix DDR2 800 for a long time. They were originally in a rig with 2 1gb sticks to make 3gb in a Win XP rig. They were later moved to another rig with 2 other 512mb sticks for a 2gb setup.
One stick finally failed after all this time.
I called Crucial after I could not find the sticks listed on Crucial's site. I was told that the sticks were no longer produced, nor ever to be in stock again, and were therefore out of the limited warranty.
The rep asked me to hold while he talked to his supervisor. Hold time was only a minute or two, and he advised me that his supervisor had authorized 2 1gb replacement sticks for my 512 sticks and gave me an RMA number. He also pointed out that the recommended voltage was different for the new sticks (lower actually).
I sent the sticks USPS, and received the new sticks UPS. Turnaround was less than 2 weeks.
So, a tip of the hat to Crucial.
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