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Recieved an artifacting refurb from newegg

S

sindows

Golden Member
I got in on a deal with a X800 PRO VIVO refurb from newegg @ $109 but the damn card artifacts right on startup :|

Since it is a VIVO card, the previous owner probably tried to flash it and failed...Should I try to flash it with a X800PRO bios and try to salvage it or should I just get an rma from newegg? The thing is, I'm afraid that Newegg will only refund me instead of giving me another card considering the low price I got it at...


 
Originally posted by: sindows
I got in on a deal with a X800 PRO VIVO refurb from newegg @ $109 but the damn card artifacts right on startup :|

Since it is a VIVO card, the previous owner probably tried to flash it and failed...Should I try to flash it with a X800PRO bios and try to salvage it or should I just get an rma from newegg? The thing is, I'm afraid that Newegg will only refund me instead of giving me another card considering the low price I got it at...
Click to expand...

I would RMA it
 
Originally posted by: sindows
I got in on a deal with a X800 PRO VIVO refurb from newegg @ $109 but the damn card artifacts right on startup :|

Since it is a VIVO card, the previous owner probably tried to flash it and failed...Should I try to flash it with a X800PRO bios and try to salvage it or should I just get an rma from newegg? The thing is, I'm afraid that Newegg will only refund me instead of giving me another card considering the low price I got it at...
Click to expand...


Hello sindows,


Unfortunately, since the product in question is refurbished we cannot issue an RMA for a replacement. We cannot guarantee the stock of refurbished products so we would have to issue a full refund if you wish to return the product to us.

Our return policy for refurbished products is a 15-day refund period from the original invoice date. Please feel free to PM me with your Sales Order number (SO#) if you wish to return the product.

 
Wow sweet- Newegg support right on the forums!! Now thats customer service!(And a testament to how popular the AT forums must be...)
 
Oh well, might as well get the refund...if only I could send him/her a PM 😛

Might as well just give a call...
 
Originally posted by: NeweggSupport
Originally posted by: sindows
I got in on a deal with a X800 PRO VIVO refurb from newegg @ $109 but the damn card artifacts right on startup :|

Since it is a VIVO card, the previous owner probably tried to flash it and failed...Should I try to flash it with a X800PRO bios and try to salvage it or should I just get an rma from newegg? The thing is, I'm afraid that Newegg will only refund me instead of giving me another card considering the low price I got it at...
Click to expand...


Hello sindows,


Unfortunately, since the product in question is refurbished we cannot issue an RMA for a replacement. We cannot guarantee the stock of refurbished products so we would have to issue a full refund if you wish to return the product to us.

Our return policy for refurbished products is a 15-day refund period from the original invoice date. Please feel free to PM me with your Sales Order number (SO#) if you wish to return the product.
Click to expand...


thats awesome good CS =)
 
That'll shut people up asking "I cooked my card OC'ing it and flashing the BIOS, shall I RMA it?"

And yes, it's cool to have customer support on the forum. Shame I'm in the UK really. 🙁
 
Originally posted by: NeweggSupport
Originally posted by: sindows
I got in on a deal with a X800 PRO VIVO refurb from newegg @ $109 but the damn card artifacts right on startup :|

Since it is a VIVO card, the previous owner probably tried to flash it and failed...Should I try to flash it with a X800PRO bios and try to salvage it or should I just get an rma from newegg? The thing is, I'm afraid that Newegg will only refund me instead of giving me another card considering the low price I got it at...
Click to expand...


Hello sindows,


Unfortunately, since the product in question is refurbished we cannot issue an RMA for a replacement. We cannot guarantee the stock of refurbished products so we would have to issue a full refund if you wish to return the product to us.

Our return policy for refurbished products is a 15-day refund period from the original invoice date. Please feel free to PM me with your Sales Order number (SO#) if you wish to return the product.
Click to expand...

wow.

i love newegg.
 
Agreed... RMA it. BTW which brand was it and do you need VIVO? Newegg Refurb has had some great deals on X800GTO cards for that price range. I've gotten a few Sapphires and they all have looked brand new in retail box with all accessories. All four have worked great. Also, if you are refurb-shy, go for the X850XT deal for $175-$15MIR=$160AR. Where at? Newegg.
 
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