Received brand-new HP with damaged DMS-59 Connector on video card

brianbuys

Junior Member
Jun 15, 2011
3
0
0
Has anyone else received systems with damaged DMS-59 Ports?

We ordered a few custom HP Compaq 8200 Elite systems (QX034US) that included the NVIDIA NVS 300 PCIe x16 video card (BV090AV). This video card has a single DMS-59 port but a large percentage of the systems we received had damaged ports as shown below: (images of two separate systems)

4hsdvc.jpg


and

21ot4kg.jpg


Port's pin evidently still work however and we can get a signal and everything works fine but wanted to see if others had this problem as this should never happen coming directly from HP.
Thx!
 

VirtualLarry

No Lifer
Aug 25, 2001
56,570
10,204
126
Wow, horrible QC.

The question that I have, is were those ports damaged on the cards, before the cards were ever put into the computers, presumably tested, and shipped?
 

Gloomy

Golden Member
Oct 12, 2010
1,469
21
81
Hmm. Send those pictures to HP ASAP. That really is terrible, even if they work, HP has to send someone out to replace the cards. Don't compromise.