Steam need to take reviews down, they are worthless as a whole.
If I remember correctly, Steam did change how you can vote on reviews. Originally, you could only upvote or downvote a review, but now you can mark it as "funny" or whatever. It's kind of like how the Three Wolf T-shirt reviews were popular on Amazon, but they weren't
actual reviews. Those would be marked as funny. Well, where I'm going with this is that you can usually just search for things that are marked as helpful. In the case of most games, I find good information about the game's quality, which is important, because we receive a decent number of console ports, and the Japanese are notoriously bad at making good console ports. I've looked at some games, and the comments talk about using assets from previous-generation consoles (i.e. PS3 assets instead of PS4)!
Unfortunately, these reviews wouldn't be necessary, but I think Valve got strict about negative keywords. If I remember correctly, Steam users used to add keywords to games like "bad console port", but Valve ended up removing those. Keywords have largely become a categorical affair these days.
Its alot like WoW , when it started it most people where quite helpful, ask a question in chat today, make sure any young children are not in the room, and worse yet, wait the 30 minutes for the chat to let it go (do they use WoW for a chat program or a game, I am not sure) and move to some other poor person asking something. Anything the general public can get too with no real policing ends up a huge hate fest. We as a whole are just not very pleasant to each other if we don't see 100% eye to eye.In the past you just ignored it, but with anonymity behind screens, the dreges of the world feel quite hardcore and will say whatever they want, worst they get a ban and start a new account, not very much worry about actually being accountable for what they say.
I think things like World of WarCraft changed due to Blizzard making the game much more inclusive and that making a rather large player base. That sounds like a great thing from a monetary perspective as Blizzard gets more subscribers, which nets them more profit, and that keeps the game going longer. So, in turn, you could say it's good for the fans, but the problem is that the environment becomes far less inviting and more hostile. We've seen the same thing in Overwatch as the game has become somewhat unbearable to play. I played Overwatch in the closed beta, and it was great. I actually compare the experience to what it was like to play in vanilla WoW as everyone was pretty sociable and played properly. These days, most people tend to be far less nice and don't care about playing a
team-based FPS as a
team player. You know it's bad when people get into games and they realize that it's likely going to be a loss from the start. (Of course, that doesn't mean that the player realizing it doesn't try to win.)
As for World of WarCraft, its decline came due to Blizzard making so many automated systems that you no longer had to rely on the social aspect to play the game. Back in the day, a lot of the game was about making your own adventure and doing what you found fun. You didn't need Blizzard giving you dailies to keep you busy. You just did what you wanted to do, which was nice, because it meant you weren't on some strict, day-to-day schedule! (Doing dailies on multiple characters each day is largely what causes me to burn out and quit every expansion.) You had to be social and chat with people to end up joining a guild or organized group to do PVE or PVP. You'd end up meeting people and adding the good ones as friends because it was always helpful to know people to run things with since the game couldn't automatically pair you.