Ranting about Customer

[lilnnjaboy]

Right now this a-hole of a customer is yelling at me that his Creative DVD player doesn't work with Windows 2000. Ok...let's go ahead and fix this problem. Creative has some beta drivers to make the Dxr3 decoder card work. He's yelling at me saying "I JUST TALK TO CREATIVE, THEY TOLD ME THAT THEY ARE NEVER MAKING DRIVERS FOR 2000 FOR THAT CARD!"

Me: "Gee sir, I'm looking at their website right now, they have beta drivers."
EVIL CUSTOMER: "ARE YOU TELLING ME I DON'T KNOW WHAT I AM TALKING ABOUT?"
Me: " No sir, I didn't say that at all sir, I'm just saying I found some drivers that might make it work. They are beta drivers...but it should
work."
EVIL CUSTOMER: "THEY DON'T HAVE DRIVERS!!!!"
Me: " Well sir, I'm looking at the website right now, and I can give you the website address to where you can find them sir."
EVIL CUSTOMER: "I DON'T HAVE TIME TO ARGUE WITH YOU, I WANT TO EXCHANGE THIS PRODUCT!!"
Me: " Well sir, it's past the return date, I wouldn't be able to exchange it for you, but i can replace it if the unit is bad.
EVIL CUSTOMER: "YOUR SALESMAN LIED TO ME! HE SAID IT WILL WORK, AND IT DOESN'T! IT'S JUNK!"
Me: "Well sir i know it sucks $h!t but it still works sir." ( I didn't say it exactly like that...you know what i mean). And I'm sure the salesman didn't know that Windows 2000 did not support the Dxr3 card. I'm pretty sure he didn't deliberately lie to you."
EVIL CUSTOMER: "YES HE DID! IF I HAVE TO, I WILL STAND OUTSIDE OF YOUR STORE, AND PASS OUT FLYERS SAYING HOW YOU GUYS LIED TO ME!!"
Me: "That's great sir, and I can always call the police. Look, I'll see if i can get you a return, but you need to stop yelling at me."
EVIL CUSTOMER: "LOOK, I AM A BUSY MAN, I HAVE A FLIGHT TO CATCH, JUST GET THIS DONE!!"
Me: "Ok sir, you are being difficult and rude, I'm trying to help you here and you are yelling at me."
EVIL CUSTOMER: "WHAT PART OF ME CATCHING A FLIGHT YOU DON'T UNDERSTAND?!!"
Me: " well ok i understand, but i have procedures i need to follow. I'm trying to bend the rules here for you."
EVIL CUSTOMER: " I DON'T HAVE TIME FOR THIS!! I'LL BE AT YOUR STORE NEXT MONDAY!!"
:|


i'M FURIOUS....THIS GUYS NEEDS TO DIE!!!!!! Thanks all...i needed to vent. he is calling me back...I'm gonna dump it off to the manager. She's the one who won't let me take the return. They can dispute this without me. By the way....the beta drivers for the Dxr3 boards are available to all you who don't know.

JonnyGURU....are you sending me your dayam customers??????? Take them away.

 

[apoppin]

Are you in a small company or a big retail chain?

Some customers really push the envelope (even when they are getting what they want). I guess the best policy is to give them as little "comment" as possible - just do the refund (IF that is what you decided to do).

 

[lilnnjaboy]

I want to do the refund...manager will not. He said he will take us to the better business beaureu. hahah...I'm not worried if he does that, because he didn't bother to read the store policy.

If this was a big retail chain, I wouldn't care....i would push him aside...send him to Customer Service to deal with this.

I talked to Creative Labs....they don't even have a record of him even calling. Hahaha...this guy is such a bastard and full of it. Oh...he told me he was a software developer....and he knows what he is doing. That he doesn't need to argue with me...because I have an english problem and I don't understand what he is saying. I want to take that DVD player and shove it up is A$$!!!!!!!!

 

[Rent]

I dealt with people like that when I worked for a small company and when I worked for CompUSA. At the small computer shop I worked at, I simply told them "This is how it is. If you don't like it, my manager is right over there. Go yell at him and see where you get". At CompUSA, I'd say

"Yes, I understand, but you cannot do this because of the policy clearly printed on the back of your recipt."
(customer)"THATS UNACCEPTABLE, YOU'RE A CRAPPY CUSTOMER SERVICE REP"
"Is that so? Then please, fill out this performance card and I'll call my manager over" and I'd hand them a pen and performance card.

Asshole customers need to get their ass kicked by the employees. :|

 

[Stark]

Just wondering: how long did he have the product before calling you?

 

[Egrimm]

Customers who insult one are so irritating, it's so annoying that you can't be rude to them too.
And if he had searched he would have found the drivers and they work perfectly (using them myself).

 

[lilnnjaboy]

he had the product for less then a week. Said he spent 4 hours trying to get this thing to work. He called me again...threatened me with a lawyer. i said...fine by me...your fault you aren't being cooperative. And he had the nerve to tell me "Have a nice day. F**K YOU...bye bye."


My manager laughed...said...get the conversation logged with Creative. I customer support ID's of everyone who helped me. And there isn't a trace of a phone call there. This customer has pushed me over the edge. AHHHHHHHHHHHHHH!!!!!!!!

 

[slipperyslope]

He had the product a week and it is past the return date?? That is an AWFULY short return policy.

BTW, he is an POS for being an a$$ about it.

Jim

 

[lilnnjaboy]

well he said he isn't in town...and that he can only bring it back later. I tried to work out a deal that they'll create an RMA number now and have him bring it in...but RMA dept got pissed off about his attitude....refused it. Reason Return is shotty is that product was sold at a computer swap meet. Which we do not accept most returns from that place. Mostly cuz we pretty much sell most of the products at the swap meet at cost if not barely above.

 

[TonTo]

I had something like that get brought up in my memory today....
ok, i work part time at officemax.
and, i'm in ELECTRONICS.... this @sshole screamed at me for an hour cuz we didn't have a stupid filing cabinet. dumb bastard. hehe the funny thing is though, i walk outside my apartment building today, and NOOO he's htere, but he's like, a contract laborer redoing the siding on my building. hehehe stupid bastard doing manual labor

 

[Keego]

lol!
I love irate customers, I learned to handle them sooo well @ Symantec

 

[dman]

I feel your pain. :disgust:

 

[DonaldDuck82]

i work at a pool and my favorite is when the patrons complain about the weather when we close the pool during storms
i have normally just get on the intercom and ask god to stop the rain, and tell them that we must have a bad connection, that pisses them off, or i take an old joystick we have under the counter out and tell them that the weather control system is not working right now but if they tried back later on i might have it working, what makes them even more mad is when they ask to speak to the manager and find out it is me, that is my favorite part

 

[b0mbrman]

Sorry about that man...sometimes we forget that the people on the *other* end of the csr-customer connection can be dumb too