• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

*Rant* Verizon's online acct suck

Status
Not open for further replies.
JEDI

JEDI

Lifer
i have phone + dsl w/verizon. each is a separate acct.

in the past, i just enter login name and password.
verizons website has a option to goto a specific page while on login screen whch i usually dont bother with.

recently i enrolled in auto billpay for my dsl, again. for some reason it got dropped.
phone is still on auto billpay linked to the same credit card.

well, today i wanted to see if DSL's auto billpay went into effect.
so when i logged in, i selected 'Billing' in the option field i dont usually bother with.

And i dont see my DSL acct anywhere. i clicked on acct homepage and still dont see it.

i close my browser tab, open a new one, and log back in.
this time not bothing with the options field.

Lo and behold i see my dsl acct in the main menu. when i click on billing, i can get to my dsl acct. (phone acct also works.)

WTF Verizon!?!
 
Last edited:
Sounds like a software "glitch" to me, Either on their end or yours.
Call 'em up & demand they fix it NOW!
I'm sure they will jump right on it, being as how you really, really need to be assured your bill is being paid exactly like you want.
 
I love FIOS but every interaction I've had with VZ customer service has been a disaster. I would NEVER let them automatically charge my card for anything as it would be guaranteed nightmare to get it cleared up if there's a problem.

When I switched from DSL to FIOS they billed me for both every month for 4 months. Every month: call, explain problem, get put on hold, long delay, they say it's fixed. After 4 months I only got billed for FIOS, plus $1.87 from the previous double-billing because the last CSR didn't credit me the full amount for the incorrect DSL billing. I just paid it to avoid another 45 minute episode on the phone to get it taken off the bill.
 
kranky said:
I love FIOS but every interaction I've had with VZ customer service has been a disaster. I would NEVER let them automatically charge my card for anything as it would be guaranteed nightmare to get it cleared up if there's a problem.

When I switched from DSL to FIOS they billed me for both every month for 4 months. Every month: call, explain problem, get put on hold, long delay, they say it's fixed. After 4 months I only got billed for FIOS, plus $1.87 from the previous double-billing because the last CSR didn't credit me the full amount for the incorrect DSL billing. I just paid it to avoid another 45 minute episode on the phone to get it taken off the bill.
Click to expand...

well, thats the rub.. i couildnt pay my dsl bill!
after i was de-rolled from auto billpay, there was no option to select my dsl acct to pay.

i'd call, they make a trouble ticket. next month still couldnt pay and i was a month behind.
called again to see what the status was of trouble ticket. "What trouble ticket?"
created another one. then shortly thereafter got an email for BOTH trouble tickets.

i was 3 months behind and was about to write them a check when they finally give me back the ability to pay their bill online.
 
Last edited:
call them everyday for a week. thats what i did and they upgaded to me to 10x faster fios for cheaper per month and rates will never go up
 
Cpus said:
call them everyday for a week. thats what i did and they upgaded to me to 10x faster fios for cheaper per month and rates will never go up
Click to expand...

and u believe them?

if so, then i'm a Nigerian Prince. Want a free iPad? 😛
 
Cpus said:
call them everyday for a week. thats what i did and they upgaded to me to 10x faster fios for cheaper per month and rates will never go up
Click to expand...

I'm just going to say good luck with that. Be sure to update us when your rate goes up, you call to complain, and they say "Sorry, they should not have told you your rate would never increase. I see nothing on your account record that guarantees no increase. Nobody has a fixed rate for life." This is why ISPs and cell providers get away with shenanigans - because you never have any written proof of what they said.
 
kranky said:
I'm just going to say good luck with that. Be sure to update us when your rate goes up, you call to complain, and they say "Sorry, they should not have told you your rate would never increase. I see nothing on your account record that guarantees no increase. Nobody has a fixed rate for life." This is why ISPs and cell providers get away with shenanigans - because you never have any written proof of what they said.
Click to expand...

Yeah but they never have any written proof either, so why are we still playing this game?

I'm loving my VZ 4G LTE in my house where my TMo never worked, at all. BTW, I also highly recommend Dish for your TV, Dish Anywhere to my DNA in 1080p over LTE....money.
 
Status
Not open for further replies.
Back
Top