- Aug 15, 2000
- 52,763
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I'm trying to install a USB modem with a customer who has never been connected to the @Home network. If they're never connected and the customer installed the hardware theirself Tier1 is supposed to handle it.
The customer's computer is installing everything twice. There are two copies of everything in device manager when installed. sub removed one of the copies and rebooted, but the Add New Hardware Wizard comes up again and wants to install the second copy again.
And, to top it all off, a supervisor mensioned "oh, is it a self-install?" and I hit myself in the forehead. Boy, don't I feel stupid. Troubleshooting for 40 damn minutes on an unsupported issue. :|
Sometimes I scare myself. Some days I am better off not coming in to work.
The customer's computer is installing everything twice. There are two copies of everything in device manager when installed. sub removed one of the copies and rebooted, but the Add New Hardware Wizard comes up again and wants to install the second copy again.
And, to top it all off, a supervisor mensioned "oh, is it a self-install?" and I hit myself in the forehead. Boy, don't I feel stupid. Troubleshooting for 40 damn minutes on an unsupported issue. :|
Sometimes I scare myself. Some days I am better off not coming in to work.
