RANT: Tim Hortons has the ABSOLUTE WORST customer service EVER!

brigden

Diamond Member
Dec 22, 2002
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Tim Hortons, for you Yanks, is a nation-wide chain of coffee shops, famous for its doughts and coffee. It's a Canadian institution. They're everywhere; hell, there are nearly twenty in the town of 100,000 where I call home.

Anyway, I frequent the Timmy's by my house regularily, but the service is so incredibly bad. This evening I stopped in for a turkey breast sandwich. I informed the woman at the till what I wanted and watched her as she stared at the massive register in search of an appropriate button. By some small miracle she found said button and after pressing it, she quizically met my eyes and asked, "What would you like with that?"
"Nothing, thank you; just the sandwich," I replied.
"Uh, um, would you like the ranch dressing?"

This threw me for a bit of a loop. Normally they ask what you would like on the sandwich at the counter where their sandwich-making instruments and paraphenalia are located. "Uh, yeah," I said. Sensing that the muppet in front of me was going to ah heck my order I decided to fire off my other requests for the sandwich, "Could you please use cucumber in place of tomato?"

She nodded. "Would you like lettuce?"
"Yes, of course."

So, the muppet walks over and begins to assemble my dinner. She slices the bagette, spreads the dressing, adds the cucumber, then the lettuce and... starts wrapping up the sandwich. "Excuse me. Where's the meat?"

"Oh, I thought you just wanted the sandwich."

Retard.

Visiting a Tim Hortons during the morning rush is simply asking for it. There is always a twenty or thirty car line-up through the drive-thru window and the queue of people inside is almost always guarenteed to be poking out the front entrance. If you do, however, find yourself lucky enough to reach the till be prepared to repeat your order fifteen times while using your hands to physically point-out what you would like. If you're looking for more than a coffee, forget it.

Now, this lot apparently pride themselves on their alleged speedy service and do not accept debit cards, "...in order to maintain [their] quick service." Fine. Normally I would not take issue with this fact, but their service is most certainly not quick.
 

Riprorin

Banned
Apr 25, 2000
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One just opened up near my house in Rochester, NY. I don't eat any of the stuff they serve so I won't go in there.

From what I undestand, if they are well located, these places bring in a ton of money.
 

Riprorin

Banned
Apr 25, 2000
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It's a standing joke at work that when we call our colleagues at our plant in Toronto that we tell them we'll meet them at Tim Horton's.

There's one on like very corner in Canada.

You Canucks must really like donughts.
 

brigden

Diamond Member
Dec 22, 2002
8,702
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Originally posted by: PoPPeR
if they're that packed, they must be doing something right.

They make a good product, and people are addicted to their coffee. I'm pretty sure most would wait upwards of twenty minutes for a cup.
 

Kenazo

Lifer
Sep 15, 2000
10,429
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Originally posted by: X-Man
Do they sell poutine? ;)

I think they are the only restaurant in my town anyway that doesn't. the thing stopping them is no deep friar
 

Rudee

Lifer
Apr 23, 2000
11,218
2
76
It's also been recently discovered that Tim Horton's don't even make their own doughnuts in-house. They are pre-made in a single production facility, partially cooked, then shipped to Tim Horton's all over North America.
 

dman

Diamond Member
Nov 2, 1999
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Generally when I find that a place has bad service, consistently, I stop going there. And by consistently it's at most twice in a short(ish) period of time. After a year or so I might try again.

Not that you shouldn't complain, I'm just wondering why--because it sounds like you go there a lot even though you hate the service.
 

mAdD INDIAN

Diamond Member
Oct 11, 1999
7,804
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It's usually good service there.

Well in our area, they are popular because they are open 24hours a day. And they are conveinently situated near University/College campuses, so they are always busy.

I like their "Cafe Mocha". It's a blend of coffee and hot chocolate.

By the way, the reason they are so popular is because they are cheap. Places like Second Cup or Starbucks are WAY to expensive. I've only been to Starbucks once or twice in Canada. I can't afford going their often.
 

Pepsi90919

Lifer
Oct 9, 1999
25,162
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Originally posted by: Rudee
It's also been recently discovered that Tim Horton's don't even make their own doughnuts in-house. They are pre-made in a single production facility, partially cooked, then shipped to Tim Horton's all over North America.

maybe that's how it is now as they use some weird ovens to cook them now, and they suck,

but when i worked there they had bakers come in the night shift to actually make all the donuts and they kicked ass back then.
 

burnedout

Diamond Member
Oct 12, 1999
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Originally posted by: brigden
Tim Hortons, for you Yanks, is a nation-wide chain of coffee shops, famous for its doughts and coffee. It's a Canadian institution.
Yes, I've heard many good things about Tim Hortons. Wendy's bought them out in the mid-90s.

Can anyone tell me if their level of service has declined since then?
 

brigden

Diamond Member
Dec 22, 2002
8,702
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Originally posted by: dman
Generally when I find that a place has bad service, consistently, I stop going there. And by consistently it's at most twice in a short(ish) period of time. After a year or so I might try again.

Not that you shouldn't complain, I'm just wondering why--because it sounds like you go there a lot even though you hate the service.

The Tim Hortons is literally a few hundred feet from my house. It's impossible to resist.

Anyway, the issue of dog-sh*t service is not isolated to the Timmy's nearest my house. I've noticed it in several around town.