Rant Rant Rant Damn CompUSA

[Spooner]

My gf bought me a nice Casio EX-S2 digital camera for christmas last year

recently the LCD has been all f'ed up, going to black and only getting an image when you shake it (like a messed up nintendo). And I was getting these "card read error" when trying to actually snap a shot

she also bought me the "Carry-in Repair" plan for like an extra $80, so I thought I'd be set. I brought it in and filled out paperwork whatever. I get the camera back a MONTH later (they initially said a week) and the exact same problem still exists.

I better not go in there and they tell me they have to re-send it out and wait another month. They've already did that and it did not fix a damn thing. Can I just demand they replace it?

 

[DurocShark]

Can I just demand they replace it?

It wouldn't hurt... But I thought the point of that extra warranty was so you would get an immediate replacement...

 

[Spooner]

I just want a damn working camera!

 

[The Stigenator]

most of the instore stuff require 3 repairs within a years period before they replace it.. they will get it right the 3rd time.

 

[Karsten]

Yeap... Clark Howard is right. The extra moeny for warranty is a waste!

 

[technogeeky]

Originally posted by: Spooner
I just want a damn working camera!

Last time someone I know was in this situation, it wsa a 1600$ laptop.

They gave that person a 1800$ laptop (after he waited 30 days to get it back to no avail) and then gave him the old, repaired laptop.

 

[weirdichi]

Originally posted by: technogeeky

Originally posted by: Spooner
I just want a damn working camera!

Last time someone I know was in this situation, it wsa a 1600$ laptop.

They gave that person a 1800$ laptop (after he waited 30 days to get it back to no avail) and then gave him the old, repaired laptop.

Whao! So he got a FREE laptop?

 

[Pepsi90919]

where is the rant again?

 

[Spooner]

Originally posted by: The_good_guy
most of the instore stuff require 3 repairs within a years period before they replace it.. they will get it right the 3rd time.

do they really expect me to wait 90 days to get a working camera?

 

[Spooner]

I got the manager to refund me the money.

I bought the new model up and a new Replacement plan.

 

Originally posted by: The_good_guy
most of the instore stuff require 3 repairs within a years period before they replace it.. they will get it right the 3rd time.

My CompactFlash 802.11b card has a replacement plan - the rep didn't even offer me a repair plan.-

 

[OutHouse]

I had the same problem getting a camera fixed at Best Buy. I had to send it in 4 times over a 6 month period. Each time it came back it was not fixed and to top it all off on the second time they returned it they said there is "impact" damage on it. The "impact" damage was a very small scratch on one of the corners, it was not a impact dent. :|

I finally got ahold of some manager at the service center and ripped him a new one. My camera finally got fixed but i will never ever shop at best buy again.

My advice to you is to talk to the manager of the service center they ship your camera too and make sure he knows who you are and you want it fixed.

 

[technogeeky]

Originally posted by: weirdichi

Originally posted by: technogeeky

Originally posted by: Spooner
I just want a damn working camera!

Last time someone I know was in this situation, it wsa a 1600$ laptop.

They gave that person a 1800$ laptop (after he waited 30 days to get it back to no avail) and then gave him the old, repaired laptop.

Whao! So he got a FREE laptop?

Essientally, yes. I'm not sure if he was supposed to get it back. But the store didn't seem to know either.