- Apr 26, 2001
- 31,046
- 321
- 136
OK, so I get into the bucks this morning and I start making drinks right off the bat, because its busy as hell in there. Today, like all days starts off with this crazy lady who insists that cappachinos can come iced, whatever.
The best thing happened today though, this guy and his 4 screaming rats(kids) comes in and comes to the counter. I call them rats because all they do is break stuff in the store and crawl on the ground, meanwhile the father cant be arsed enough to get off his cell phone to parent them. So this guy, lets call him Mr.Jones, comes up to the counter, and requests a decaf venti caramel macchiato. I make his drink. He also then requests like 4 juices for his kids, no problem. He goes "This juice looks seperated, I thought you could expect more from STARBUCKS(he says it all snotty). Instead of pointing out how much of a fool he his for not paying attention in physics, I say, sir, please shake the juice. He gives me the daftest look, like it was a problem for him to do so. Whatever, at this point im a little pissed because the line was getting long, and I was tired of wasting time on this guy. He then asks for a chocoloate croissant, which I reach for in the cabinet. He goes, "NO, the DONUT" and grimaces like I made a mistake. He goes, I asked for a chocolate donut, and that is what I expect. Alright I say, even more pissed, and I pick up the donut and put it on a plate. I tell Mr. Jones that its not chocolate, its just a yeast donut. He goes "ARE YOU LISTENING TO ME?! I SAID A DONUT, NEVER DID I ONCE SAY CHOCOLATE. My manager and I exchange a "wtf" look and I put it on a plate. He then tells the person in his cell phone that "he is never coming back HERE again, because the employees ride the short bus". This is where I lost it. I go:
"Sir, might I ask what your problem is? *cafe stops*.
Excuse me?
"I think you heard me the first time. You are being a complete jerk for no reason, if you would just put down your cell phone for 2 minutes and order like a normal person, things would go alot smoother.
You have no right to be ...*I cut him off*
"No, you have no right to be rude to the people who are serving you. You made the cashier feel like crap, on her first day *she is crying in the back* and there is just no reason for this. I hope it feels good to know that you made another person cry because of your arrogance and rudeness."
I dont have to take this, lets go kids
"Bye, and thanks for coming to Starbucks! *cute smile*"
My manager calls me to the back and congradulates me on my excellent customer service, and all I did was put a jerk in his place. Anyone else have stories like these?
The best thing happened today though, this guy and his 4 screaming rats(kids) comes in and comes to the counter. I call them rats because all they do is break stuff in the store and crawl on the ground, meanwhile the father cant be arsed enough to get off his cell phone to parent them. So this guy, lets call him Mr.Jones, comes up to the counter, and requests a decaf venti caramel macchiato. I make his drink. He also then requests like 4 juices for his kids, no problem. He goes "This juice looks seperated, I thought you could expect more from STARBUCKS(he says it all snotty). Instead of pointing out how much of a fool he his for not paying attention in physics, I say, sir, please shake the juice. He gives me the daftest look, like it was a problem for him to do so. Whatever, at this point im a little pissed because the line was getting long, and I was tired of wasting time on this guy. He then asks for a chocoloate croissant, which I reach for in the cabinet. He goes, "NO, the DONUT" and grimaces like I made a mistake. He goes, I asked for a chocolate donut, and that is what I expect. Alright I say, even more pissed, and I pick up the donut and put it on a plate. I tell Mr. Jones that its not chocolate, its just a yeast donut. He goes "ARE YOU LISTENING TO ME?! I SAID A DONUT, NEVER DID I ONCE SAY CHOCOLATE. My manager and I exchange a "wtf" look and I put it on a plate. He then tells the person in his cell phone that "he is never coming back HERE again, because the employees ride the short bus". This is where I lost it. I go:
"Sir, might I ask what your problem is? *cafe stops*.
Excuse me?
"I think you heard me the first time. You are being a complete jerk for no reason, if you would just put down your cell phone for 2 minutes and order like a normal person, things would go alot smoother.
You have no right to be ...*I cut him off*
"No, you have no right to be rude to the people who are serving you. You made the cashier feel like crap, on her first day *she is crying in the back* and there is just no reason for this. I hope it feels good to know that you made another person cry because of your arrogance and rudeness."
I dont have to take this, lets go kids
"Bye, and thanks for coming to Starbucks! *cute smile*"
My manager calls me to the back and congradulates me on my excellent customer service, and all I did was put a jerk in his place. Anyone else have stories like these?
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