Rant: New IT guy on one of my customer's sites.

[jonnyGURU]

Originally posted by: KLin
1. Tell Greg you'll be at the office in the morning
2. fly into town
3. sleep in hotel
4. arrive at office
5. KICK THE EVER LOVING SH!T OUT OF GREG FOR BEING A COMPLETE IGNORANT ASSHOLE :|
6. ...
7. profit


I'd say that's worth the price of a ticket

Ticket?

HA!

This guy is in town.

Any installation I've done out of town has NEVER been this much of a pain in the ass.

I've got four installs in town. Two DO NOT have IT people. Those two have given me NO PROBLEMS. The other two have paper IT's at the helm and those two are the pain in my ass.

The best IT guy I've had to work with is this IT at a church in Ft. Lauderdale. He's a decent tech and VERY resourceful. He's found some wicked apps for me when I needed to make the PC for the phone system do some un-orthodox things. But his best feature is when he doesn't know what he's doing, he's not afraid to ask a question and when he listens... he LISTENS.

 

[NTB]

Originally posted by: MaxDSP

Originally posted by: Baked

Originally posted by: alkemyst
i didn't want to say anything, but my boss has every, I mean all Novell even cert in the book...50 so people under him, but just doesn't know his tail from a hole in the ground.

Just yesterday he came to me personally to change a toner cartridge.

WTF, he can't do that?

what an idiot!!!

:beer:

He doesn't have to know, he's got a boat load of slaves to do it for him, that's why he's the boss.

That's true...the help desk manager at my previous job had NO IT experience at all, but they hired him because of his management skills.

The head of my University's IT department has a degree in marine biology. He came to me one day (lowly part-time helpdesk grunt) to make him some kind of sign in MS Word because he couldn't figure out how to get it to look the way he wanted it. You think he got his job through the good ol' boys club? Nah....

Fortunately the people under him are much, much better.

Nate

 

[GeekDrew]

Originally posted by: jonnyGURU

Originally posted by: neovan
have you heard of a software called netsupport. it sounds similar to dameware.

VERY similar.

I've never used NetSupport, so I can't say if it's good/bad in comparison, but NetSupport gives you the same versatility over other's that you need to successfully admin (read: kick ass) as an IT.

I know that this is a bit of a delayed response , but I had to work with NetSupport quite a bit at my last job.... it is absolutely horrendous. We had problems with it on a daily basis, it would (usually) do what we wanted it to do, but for no apparent reason, it would occasionally not do what we wanted it to do. At one point, NetSupport's support phone number was on my phone's speed dial. I actually set up an incoming queue (on our PBX) for a number I gave *only* them, so that when they would call me back, they would get *someone* in my department if I was unavailable. After a coworker and I had been on the phone with them every few days for at least a couple of months, and not accomplishing anything at all, we decided that when our support contract ended, we were eliminating it from our network and all of the networks under our authority.

I've never used Dameware, but now I want to see what it's like.




Oh, and regarding PBX experience for techs... I am the *only* tech I know that also knows a decent amount about phone systems, PBX's, VOIP, etc - I even have experience with some phone systems (3Com's NBX, Nortel's Norstar, being the two key systems I'm most familiar with, I'm learning about Asterisk, and I'd like to learn about others). I am *also* the only one that doesn't have a college degree (except for one guy - he has no college degree, no knowledge about anything, but he's older and more "mature" than me, so he gets to stay while I get the axe :|). Everyone else has jobs; I don't. <sigh>

</rants>

 

[AgaBoogaBoo]

Incompetence sucks doesn't it?

 

[cmv]

Satisfying rant. Thank you.