Rant: Has anyone else experienced problems with United Airlines?

[Mears]

I flew UA for the first time this week for a weekend getaway. I arrive for my flight on Sunday only to find out that it has been cancelled. I'm a little worried, since I have to be to work early the next morning and it was their last flight to where I needed to go. I've had similar problems with other airlines and they have always put me up in a hotel room and provided me with a voucher for a future flight. I didn't get either. Luckily, the friend that dropped me off hadn't left yet, and they were able to switch me to the airport in her hometown. My new flight was supposed to get me back home at 9:30 am (3 hours after I usually start work), but it could've been worse. Fast forward to this morning, and my 6:00a flight was also cancelled and my reservations changed to 1:00p. Two more delays later and I finally get home at 5:30pm without so much as an apology. Now, I've missed day of work and accumulated extra parking and pet boarding fees. Has anyone run into anything like this without having getting a voucher and/or a free hotel stay?

 

[FoBoT]

maybe you haven't heard, but all the old timey big 7 airlines are either in bankruptcy or about to be

you need to fly SW or other discount airlines if you want reliablity, not the old dinosaur airlines

 

[KarenMarie]

odds are that most ppl will have unsatisfying experiences with an airline or two.

 

[raz3000]

The United bankruptcy has done a lot of damage to our local economy here in Chicago

 

[myusername]

Yup. Airlines don't give you sh!t for your trouble anymore. Let 'em all tank. I have a car.

Northwest screwed me by losing my luggage over Christmas, and they wouldn't OK my toiletry and clothing purchases I had to make on Christmas Eve at a Fvcking Walgreens because it was the only fvcking thing open. Got my luggage 2 days later, wet, cold, and smelling like the stuff the put in airplane toilets.

United was kind enough to let me sleep in their fvcking terminal when THEIR fvcking delay caused me to miss my flight. But of course the whiny b1tches in front of me got hotel vouchers because they had an infant. WTF do I care if you have in infant? So you couldn't use a fvcking condom and you're supposed to be REWARDED for filling the airplane with crying, crapping baby for the whole flight? Make you sleep on the fvcking tarmac, I would.

 

[Mill]

First of all, I would have insisted that United put me on another carrier. If they hadn't then at the very least I would have gotten a hotel and food voucher. They won't just offer it to you -- you have to demand it. Continental pulled a similar stunt on me (2 hours to get my bags from an INTL flight, so I missed my connection), and I had to talk to a supervisor to get a hotel voucher and a food voucher, but they did it, and the supervisor apologized.

I see no reason to fly SWA for reliability. Not only do they oversell more than the industry standard, but a cattle car is a cattle car. I'll stick with Delta or American regardless of any bankrupcty.

 

[vegetation]

They only care if you're a silver level or higher frequent flyer -- and only if you go through the right channels (i.e. desk clerks making $6.50 an hour wont give a damn either way).

 

Originally posted by: Mill
First of all, I would have insisted that United put me on another carrier. If they hadn't then at the very least I would have gotten a hotel and food voucher. They won't just offer it to you -- you have to demand it. Continental pulled a similar stunt on me (2 hours to get my bags from an INTL flight, so I missed my connection), and I had to talk to a supervisor to get a hotel voucher and a food voucher, but they did it, and the supervisor apologized.

I see no reason to fly SWA for reliability. Not only do they oversell more than the industry standard, but a cattle car is a cattle car. I'll stick with Delta or American regardless of any bankrupcty.

I agree ....however I don't really see an obligation on their part