Recount of trying to get a VRM to add 2nd cpu to new 1400SC server
Alright, that was downright painful. Think I'd rather have a root canal than call Dell Support again. Over an hour and a half, being transferred several times, usually to the wrong place, and dealing with people who have difficulty speaking and understanding english.
Wouldn't it make sense to note on the page for the 1400SC (and other servers I imagine) that this VRM is required to add second processor and make it available for ordering during original build? What if I ordered second CPU after the fact from Dell, would VRM be included, or would it be same painful process? I assume if ordered 2nd CPU at time of original build, they would have to include VRM, otherwise it wouldn't POST.
I am very disappointed in Dell, especially their sales and support organizations. So now I have a server that will sit dormant another week awaiting a part that should have been there in the first place, for which I had to pay full price rather than discounted, but at least got them to waive shipping. Sorry guys, Compaq and Gateway got you beat hands down.
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Unbelievable!!! So I get the part for which they refused to honor the 15% discount currently available, let alone the 20% I had at time of server order, and it's a refurbished part. That's illegal. I was charged for a new part and not notified that I would be receiving used. Way to go, Dell. Expect a call from my State's Attorney's office.
Alright, that was downright painful. Think I'd rather have a root canal than call Dell Support again. Over an hour and a half, being transferred several times, usually to the wrong place, and dealing with people who have difficulty speaking and understanding english.
Wouldn't it make sense to note on the page for the 1400SC (and other servers I imagine) that this VRM is required to add second processor and make it available for ordering during original build? What if I ordered second CPU after the fact from Dell, would VRM be included, or would it be same painful process? I assume if ordered 2nd CPU at time of original build, they would have to include VRM, otherwise it wouldn't POST.
I am very disappointed in Dell, especially their sales and support organizations. So now I have a server that will sit dormant another week awaiting a part that should have been there in the first place, for which I had to pay full price rather than discounted, but at least got them to waive shipping. Sorry guys, Compaq and Gateway got you beat hands down.
***
Unbelievable!!! So I get the part for which they refused to honor the 15% discount currently available, let alone the 20% I had at time of server order, and it's a refurbished part. That's illegal. I was charged for a new part and not notified that I would be receiving used. Way to go, Dell. Expect a call from my State's Attorney's office.
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