Okay, so I had Project 2003 Standard being sent to me from Microsoft, and it was sent overnight...
So I checked the next day after getting back from a client's business and there was nothing, figured it was delayed.
The next day, still nothing, so Saturday I contacted MS.
MS mailed back on Monday stating that the item was delivered and provided full tracking information.
I checked the tracking information and it was signed for, but not by anybody on this block, and after checking with the town manager, not by anybody in this town.
MS is being anal and stating that it is Airborne's responsibility, and Airborne is giving me the run around...
Any suggestions what to do other than put the smack down on them?
Update: The DHL driver just stopped by and was very apologetic, stating that he does not remember this location and may have mis-delivered the package. He told me to call Microsoft, tell them I spoke with him and that they should resend the software.
I am on hold with Microsoft now, wondering how loudly they are going to laugh in my face when I tell them that the driver said to reship the item.
Second Update Microsoft has no desire to reship stating that the parcel was the responsibility of DHL/Airborne once it left their location. The manager at the local DHL depot states that the status was changed to lost/stolen and to call the Claims Department.
I called the claims department where I got my ear chewed off about how it is not their responsibility and how the claim process takes 30 to 90 days. I was also informed that their limit of liability is $100.00. Perfect for a $600.00 piece of software.
They will mail a claim form (by US Mail, won't even overnight it through their own service) that I should receive in 7-10 days, then will "investigate" matters. Mailing me a check for what their adjustors deem correct if the investigation shows error on their part...
Wheee.
So I checked the next day after getting back from a client's business and there was nothing, figured it was delayed.
The next day, still nothing, so Saturday I contacted MS.
MS mailed back on Monday stating that the item was delivered and provided full tracking information.
I checked the tracking information and it was signed for, but not by anybody on this block, and after checking with the town manager, not by anybody in this town.
MS is being anal and stating that it is Airborne's responsibility, and Airborne is giving me the run around...
Any suggestions what to do other than put the smack down on them?
Update: The DHL driver just stopped by and was very apologetic, stating that he does not remember this location and may have mis-delivered the package. He told me to call Microsoft, tell them I spoke with him and that they should resend the software.
I am on hold with Microsoft now, wondering how loudly they are going to laugh in my face when I tell them that the driver said to reship the item.
Second Update Microsoft has no desire to reship stating that the parcel was the responsibility of DHL/Airborne once it left their location. The manager at the local DHL depot states that the status was changed to lost/stolen and to call the Claims Department.
I called the claims department where I got my ear chewed off about how it is not their responsibility and how the claim process takes 30 to 90 days. I was also informed that their limit of liability is $100.00. Perfect for a $600.00 piece of software.
They will mail a claim form (by US Mail, won't even overnight it through their own service) that I should receive in 7-10 days, then will "investigate" matters. Mailing me a check for what their adjustors deem correct if the investigation shows error on their part...
Wheee.
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