<rant :
my brothers bud had an issue running D3 and he called id for help ..... this is how it went ( start from the bottem )
* Customer 08/08/2004 12:37 PM
thanx for UR help but @ this time I am returning the game .... I re-installed windows and getting the same result .... U can close the this case
* Customer 08/03/2004 09:12 PM
thanks for the update
* Response 08/03/2004 06:04 PM
We have recieved a few of these errors today and we are working on a solution to the problem.
* Customer 08/03/2004 02:08 PM
also tried manual install and updated the firm ware on the DVD drive.... still get the same error
* Customer 08/03/2004 12:31 PM
attached the direct X info
* Response 08/03/2004 12:12 PM
I had you try a few things to fix this:
1. hold down the left shift while inserting the disc
2. Change the DMA setting
1) Right-click on the My Computer icon and select Properties.
2) Click the Hardware tab and click the Device Manager button.
3) Go down the list and find IDE ATA/ATAPI controllers.
4) Double-click on Primary IDE Channel.
5) Click the Advanced Settings tab. 6) From the Transfer Mode drop down menu, select DMA if available and click OK.
7) Repeat steps 4-6 for the Secondary IDE Channel.
3. Turn off Auto Insert Notification.
1) Click the Start button > Run.
2) Type in the field: gpedit.msc and click the OK button.
3) Highlight System from: Computer Configuration > Administrative Templates > System.
4) Highlight Turn Off Autoplay.
5) Right-click and select Properties.
6) Click Enabled.
7) In the drop-down menu next to Turn off Autoplay on: select CD-ROM drives. 8) Click the Apply button and then OK. You can close down all opened windows.
None of those helped you so I told you I was going to post this on our website with instructions to include the dxdiag info:
We need to further diagnose your computer. To do this we ask that you do the following:
1) Click on the Start button > Run.
2) In the box type: dxdiag
3) Click the OK button.
4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.
5) Save the dxdiag.txt file to your desktop. NOTE: Skip to step 10 if you are already logged in to your Activision account
6) Login to your account at http://activision.custhelp.com.
7) Click My Stuff and then click Questions.
8) Find your current incident and click on it under the Subject column.
9) Click Update Question.
10) Under "Attach Additional Documents to Question" you will see a Browse button. Click that and browse your computer for the Dxdiag on your desktop. When you locate the file, double click on it.
11) Once the file appears as attached, you can now enter any additional information about your Incident in the "Results and/or Additional Information" field.
12) Click "Submit Update to Question" to send the Dxdiag
If you have any other issue please contact us through our website.
* Customer 08/03/2004 12:12 PM
You called and said after you install the game it is asking you to insert disc 1 and you have disc 1 in the drive.
he called me before he returned the game and I had him download the no-cd crack and he is finally able to run the game
:>end rant
my brothers bud had an issue running D3 and he called id for help ..... this is how it went ( start from the bottem )
* Customer 08/08/2004 12:37 PM
thanx for UR help but @ this time I am returning the game .... I re-installed windows and getting the same result .... U can close the this case
* Customer 08/03/2004 09:12 PM
thanks for the update
* Response 08/03/2004 06:04 PM
We have recieved a few of these errors today and we are working on a solution to the problem.
* Customer 08/03/2004 02:08 PM
also tried manual install and updated the firm ware on the DVD drive.... still get the same error
* Customer 08/03/2004 12:31 PM
attached the direct X info
* Response 08/03/2004 12:12 PM
I had you try a few things to fix this:
1. hold down the left shift while inserting the disc
2. Change the DMA setting
1) Right-click on the My Computer icon and select Properties.
2) Click the Hardware tab and click the Device Manager button.
3) Go down the list and find IDE ATA/ATAPI controllers.
4) Double-click on Primary IDE Channel.
5) Click the Advanced Settings tab. 6) From the Transfer Mode drop down menu, select DMA if available and click OK.
7) Repeat steps 4-6 for the Secondary IDE Channel.
3. Turn off Auto Insert Notification.
1) Click the Start button > Run.
2) Type in the field: gpedit.msc and click the OK button.
3) Highlight System from: Computer Configuration > Administrative Templates > System.
4) Highlight Turn Off Autoplay.
5) Right-click and select Properties.
6) Click Enabled.
7) In the drop-down menu next to Turn off Autoplay on: select CD-ROM drives. 8) Click the Apply button and then OK. You can close down all opened windows.
None of those helped you so I told you I was going to post this on our website with instructions to include the dxdiag info:
We need to further diagnose your computer. To do this we ask that you do the following:
1) Click on the Start button > Run.
2) In the box type: dxdiag
3) Click the OK button.
4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.
5) Save the dxdiag.txt file to your desktop. NOTE: Skip to step 10 if you are already logged in to your Activision account
6) Login to your account at http://activision.custhelp.com.
7) Click My Stuff and then click Questions.
8) Find your current incident and click on it under the Subject column.
9) Click Update Question.
10) Under "Attach Additional Documents to Question" you will see a Browse button. Click that and browse your computer for the Dxdiag on your desktop. When you locate the file, double click on it.
11) Once the file appears as attached, you can now enter any additional information about your Incident in the "Results and/or Additional Information" field.
12) Click "Submit Update to Question" to send the Dxdiag
If you have any other issue please contact us through our website.
* Customer 08/03/2004 12:12 PM
You called and said after you install the game it is asking you to insert disc 1 and you have disc 1 in the drive.
he called me before he returned the game and I had him download the no-cd crack and he is finally able to run the game
:>end rant
