Rant about Cox cable.

[DaiShan]

Ok, I'm pretty p!ssed off. I've had Cox cable for the past 2 years. I had 4/384 for a year or so then switched to the 9/1 plan. At first everything was great, got about 1000k/sec down and 100+ up, then we started getting really bad speed issues, maximum speed was about 15k/sec. Cox acknowledged the problem and it took them 6 weeks to fix it. I of course was refunded my money for this time period.

Fast forward 3 weeks. The connection just begins randomly dropping out and speeds go to hell again. I call the tech and we ran some speed tests on various servers. Best attempt was 410/751. WTF? Faster upstream than down. Great. I asked the tech what we needed to do to get this resolved. His response? "Unfortunately sir there is nothing that I can do. That's the best that you're gonna get." I ask to speak with his supervisor who says "Sir I'm sorry but we can't do anything about this" I'm trying to be polite and nice to this guy because I know how hard phone support is (worst year of my life heh) so I say "Well what do we have to do to get this to someone who can resolve the issue? Because right now I'm definitely not getting what I'm paying for." His response: "Nobody can do anything about it. I can put a note in your account so if you call back the tech will know that you've had speed problems before." I verified with him that this was not a proactive solution and that no one would know about the note unless I called back and even then they wouldn't do anything about it.

I mean this is getting ridiculous, I'm a business student and half of my lectures are web broadcasts, downloading 200meg lectures at 30k/sec severely impacts my ability to keep up with the material...

F$%&* Cox.

 

[sniperruff]

more like cox screw you.

 

[ISAslot]

You're in g'ville?

 

[DaiShan]

Originally posted by: ISAslot
You're in g'ville?

Yeah, and Cox cable is a PoS. Near the end of every month HBO just drops out. When I call "our egineers are working to resolve the issue" I could give two sh!ts about their new wannabe voip phone, I want fast internet and HBO damnit.

 

[everman]

The bad joke potential is high with this one.

 

[Raincity]

But do you have tickets to the gun show.

 

[NikPreviousAcct]

blah blah blah

It's called a "capped speed" not a "guaranteed speed" for a reason.

I love stupid customers who bitch about speed. Don't like it? Get another service. Either way, quit bitching.

 

[NikPreviousAcct]

Originally posted by: everman
The bad joke potential is high with this one.

What's even worse is that Cox used to have home installation kits for customers that could install at home and call Cox to initialize their service. Kinda like buying a cell phone at the mall and calling the cell carrier to get the account activated. Anyway, the home installation kits used to be called "Cox in a Box".

No sh|t, dead serious. I LOVED taking tech support calls with customers going "yeah I got this cox in a box thing and it doesn't work"

There are so many potential replies that were very difficult to avoid. 😀

 

[ISAslot]

Originally posted by: DaiShan

Originally posted by: ISAslot
You're in g'ville?

Yeah, and Cox cable is a PoS. Near the end of every month HBO just drops out. When I call "our egineers are working to resolve the issue" I could give two sh!ts about their new wannabe voip phone, I want fast internet and HBO damnit.

That's odd. I've had my HSI from them for many years and it's rock solid and speedy.

 

[tfinch2]

How does it feel when you give out your e-mail address to someone and you have to say adfadfasdfas@cox.com or .net or whatever? LOL Do you ever get any funny looks?

 

[BigJ]

Originally posted by: Nik
blah blah blah

It's called a "capped speed" not a "guaranteed speed" for a reason.

I love stupid customers who bitch about speed. Don't like it? Get another service. Either way, quit bitching.

Unless everyone in his area is using their internet connection at the exact same time, there is no way that his speed should drop frmo 9000/1000 to 400/800.

 

[DaiShan]

Originally posted by: Nik
blah blah blah

It's called a "capped speed" not a "guaranteed speed" for a reason.

I love stupid customers who bitch about speed. Don't like it? Get another service. Either way, quit bitching.

Blah blah blah another pointless post from Nik. I pay for 9/1 not some craptastic ISDN speeds. Additionally I pay for HBO and Showtime, so when they are out for a few days at the end of the month, that is a problem for me. As for "quit bitching" I'm letting other potential customers know about the sh!tty level of service, thus I'm doing them a favor. Companies have a duty to provide the services which they have sold. Cox is not doing so.

 

[PurdueRy]

Originally posted by: BigJ

Originally posted by: Nik
blah blah blah

It's called a "capped speed" not a "guaranteed speed" for a reason.

I love stupid customers who bitch about speed. Don't like it? Get another service. Either way, quit bitching.

Unless everyone in his area is using their internet connection at the exact same time, there is no way that his speed should drop frmo 9000/1000 to 400/800.

Nik is just making sure his reputation as the RA(Resident asshole) has not diminished since his last post. Move along.

 

[DaiShan]

Originally posted by: tfinch2
How does it feel when you give out your e-mail address to someone and you have to say adfadfasdfas@cox.com or .net or whatever? LOL Do you ever get any funny looks?

I don't even know how to access that account. I run an IT consulting firm and host my own domain, so I use that one. 😀

 

[DaiShan]

Originally posted by: ISAslot

Originally posted by: DaiShan

Originally posted by: ISAslot
You're in g'ville?

Yeah, and Cox cable is a PoS. Near the end of every month HBO just drops out. When I call "our egineers are working to resolve the issue" I could give two sh!ts about their new wannabe voip phone, I want fast internet and HBO damnit.

That's odd. I've had my HSI from them for many years and it's rock solid and speedy.

Yeah, I didn't have any problems until I upgraded. I wouldn't really have that much of a problem if I would at least get the 4/384 when the speeds are down, but dropping below an mbit is pretty crappy for $60 a month heh.