RAID enclosure hit the floor, 1/2 drives dead, how to proceed?

[IronWing]

My cat knocked my RAID enclosure on the floor and killed one of the drives. The array still runs fine once I pull out the offending HD. I swapped disks around to confirm that the disk is the issue and not the RAID controller. My question is that given the specs on the HD below, do I need to find an exact model match to replace the damaged drive or can I use any drive with similar specs?

The enclosure is a LaCie 2 Big Quadra

Each hard drive is:
Hitachi Deskstar 7K1000.B
HDT721010SLA360 0A38016
1TB
SATA 3Gb/s
3.5-inch
7200 rpm
16MB

 

[Rubycon]

With SATA it's best to match up as close as you can (firmware revision). You SHOULD be able to use ANY 1TB drive but I would (at the very least) stick with Hitachi which is a good choice to start with. 🙂

 

[Emulex]

since both drives are damaged i suggest you replace them both. buy a pair of hitachi 1TB drives (7200rpm) and swap in the new drive, let it rebuild, then swap in the second drive.

I'd try to get the data off that array as soon as possible to another drive.

Might be a good time to see if you can swap in 2TB,3TB drives in place of the 1TB if the controller supports it too. but falls like that are sure to damage to drive - raid really isn't meant to be knocked around, even sound from speakers (bass) can disrupt the drives so you might think about what you are doing there as raid-1 does no good if a cat can take it out eh?

 

[IronWing]

My replacement drive arrived today... and hit the floor. This is how it was packed:

And the UPS driver tossed the package onto the hood of the car and off the hood of the car and onto the concrete floor of the carport while my wife watched. The driver never even tried to ring the bell. The drive is going back.

I guess I can relax about trying an exact model match as the OEM switched drive models. 😛

 

[mcturkey]

My replacement drive arrived today... and hit the floor. This is how it was packed:

And the UPS driver tossed the package onto the hood of the car and off the hood of the car and onto the concrete floor of the carport while my wife watched. The driver never even tried to ring the bell. The drive is going back.

I guess I can relax about trying an exact model match as the OEM switched drive models. 😛

Good grief! I'd call UPS and file a complaint - that's horrible!

 

[IGemini]

Call Amazon, too. Whoever packed this wasn't familiar with how these drives aren't supposed to move in transit. UPS doesn't box the product.

 

[Emulex]

that's called splitting a 20PK into singles and is what i expect from amazon - have had it happen 4 or 5 times lol.

they don't do that for some brands and definitely not with the RE4 drives

 

[corkyg]

I just got a Li-Ion battery for my camera this week. Shipped in a small box by USPS Priority Mail - beautifully packed with air bags. It didn't even need it.

I have become very disenchanted with UPS. USPS Priority in those small boxes beats anything else. Inexpensive and 3-5 days. I am now specifiying USPS when available.

That UPS driver's actions were inexcusable.

 

[Rubycon]

My replacement drive arrived today... and hit the floor. This is how it was packed:

And the UPS driver tossed the package onto the hood of the car and off the hood of the car and onto the concrete floor of the carport while my wife watched. The driver never even tried to ring the bell. The drive is going back.

I guess I can relax about trying an exact model match as the OEM switched drive models. 😛

That looks like a Maxtor from the top. 😵
Drive was off and in a box, chances are it's fine but I know what you mean. 😉

10 years from now when everyone is using 2TB 1.8" SSDs everywhere we sure will be laughing about shipping stuff. :biggrin:

 

[IronWing]

That looks like a Maxtor from the top. 😵
Drive was off and in a box, chances are it's fine but I know what you mean.

The replacement was a Barracuda. It was in the box but there was no padding in either box so the drive just slammed around inside the inner box and the inner box slammed around inside the outer box.

Anyway, it's going back and I picked up a Caviar Black. The array is rebuilding at the moment.

 

[Rubycon]

The replacement was a Barracuda. It was in the box but there was no padding in either box so the drive just slammed around inside the inner box and the inner box slammed around inside the outer box.

Anyway, it's going back and I picked up a Caviar Black. The array is rebuilding at the moment.

I would def stick with Hitachi. Those WD drives fail about as much as SEA these days. It seems like Seagate drives have gotten bad since they bought Maxtor, even the drives look like them from the top.

Before anyone says all drives fail and of course they do - my take is from a firm that buys 10s of thousands of these drives quarterly and their failure rates on HGST are definitely the lowest. They do indicate SEA SAS (enterprise) disks are good, however. As long as it's working in RAID you should be alright but big rebuilds are lengthy these days and if another drive drops...

(That's what backups are for!)

 

[IronWing]

Final update: 40 hours later the array has finished rebuilding and all seems well.

 

[Zap]

My cat knocked my RAID enclosure on the floor and killed one of the drives.

That's why I'm not a fan of HDD enclosures that stand more vertically. Those are just asking to be bumped over. The LaCie isn't as bad as a single drive enclosure. Seriously, stand a book up and see how long it goes before falling over.

So, you gonna replace the second drive?