radeon video hardware acceleration fail makes system unusable

[darckhart]

ah help! got a 7950 that when i try to play a youtube video, screen just gets destroyed and essentially i have to hard reset.

here's a photo: http://i.imgur.com/TtZLsi2.jpg

any ideas? this did not occur when I had gtx680, gtx660ti

win8 pro x64, catalyst 13.3b3
no oc on card

edit: altered thread title to be less "provocative" now that others have pointed out where the problem may lay

 

[zaydq]

rma the card... sounds like its pooched on arrival.

 

[Xarick]

concur.. your card looks to be defective.
Sorry.

 

[badb0y]

Looks like a DOA.

 

[Tsavo]

Toast.

 

[darckhart]

really? it seems to do everything else fine. plays sc2 for an hour or so. ran heaven on a loop for another hour or so. everything else seems fine. just youtube doesn't like to work.

 

[Jaydip]

Did you update adobe flash? did you try with disabling hardware acceleration?

 

[VulgarDisplay]

Did you update adobe flash? did you try with disabling hardware acceleration?

This is the first thing I would try.

 

[psolord]

really? it seems to do everything else fine. plays sc2 for an hour or so. ran heaven on a loop for another hour or so. everything else seems fine. just youtube doesn't like to work.

Have you tried playing some HD content with a media player that supports hardware decoding? Maybe it's the video decoder of your card that's botched.

If you can verify that hardware decoding with media players works fine, then there's something wrong with your flash installation or there are some registry leftovers from previous cards installation that are hindering the system's stability.

I did upgrade from 570 SLI to 7950 CFX, without taking extra steps to clean the system though and so far everything works fine. I do keep flash gpu hardware acceleration disabled though, but my decoder works fine anyway.

 

[Stuka87]

As said above, be sure flash is updated to the latest. If it still does it, disable hardware acceleration and then see if it does it. Also, try other browsers.

 

[Lean L]

There is something weird with these cards. They are not exactly defective but I've had that happen to me exactly once in the half a year that I've owned one. I also have that weird phenomenon where I have to restart my monitor every time windows is booted.

I think this is something that is either the driver or the BIOS. I don't think an RMA would fix it but I really don't know.

 

[Elixer]

really? it seems to do everything else fine. plays sc2 for an hour or so. ran heaven on a loop for another hour or so. everything else seems fine. just youtube doesn't like to work.

What browser you using ?
If it hard locks up, it is a driver issue, or the card is bad.

 

[geniusloci]

Maybe the Cats are bad? I'm still on 13.2 I think.

 

[Black Octagon]

Maybe it would have been more appropriate to give this thread a title like "Help Needed with Garbled Youtube Video" instead of something so provocative...

 

[jaedaliu]

check different browsers. I had a problem with power saving in chrome with youtube videos, but in IE it ran fine.

I fixed it buy increasing my minimum gpu clock rate.

 

[darckhart]

Have you tried playing some HD content with a media player that supports hardware decoding? Maybe it's the video decoder of your card that's botched.

If you can verify that hardware decoding with media players works fine, then there's something wrong with your flash installation or there are some registry leftovers from previous cards installation that are hindering the system's stability.

I did upgrade from 570 SLI to 7950 CFX, without taking extra steps to clean the system though and so far everything works fine. I do keep flash gpu hardware acceleration disabled though, but my decoder works fine anyway.

i think this seems to be on the correct track. i tried playing various video clips in windows media player and it did the same thing as in my photo.

as is usual, after uninstalling the nvidia drivers, i did driversweeper, driver cleaner, reboots, etc to make sure all nvidia related things were out before installing the latest cats.

check different browsers. I had a problem with power saving in chrome with youtube videos, but in IE it ran fine.

I fixed it buy increasing my minimum gpu clock rate.

i tried FF, IE, and chrome. failed in all 3, unless i disabled hardware acceleration.


how do i go about really confirming the hardware video decoding is borked in this card? and if that is the case, is rma the only course of action?

thanks for all the help so far! never had this happen before, so it was a bit scary to have everything just flip out like that.

 

[Imouto]

Get an Ubuntu live distro and test it.

I think VLC runs with and without hardware acceleration on Linux.

 

[Kenmitch]

i think this seems to be on the correct track. i tried playing various video clips in windows media player and it did the same thing as in my photo. as is usual, after uninstalling the nvidia drivers, i did driversweeper, driver cleaner, reboots, etc to make sure all nvidia related things were out before installing the latest cats.

Did you try running WEI again? Not sure if it would solve but I think it optimizes video decoding/playback or something similar during the process.

 

[Stuka87]

Agree, try another OS. Live CD is easiest, assuming it has the AMD drivers. Ubuntu should.

 

[VulgarDisplay]

i think this seems to be on the correct track. i tried playing various video clips in windows media player and it did the same thing as in my photo.

as is usual, after uninstalling the nvidia drivers, i did driversweeper, driver cleaner, reboots, etc to make sure all nvidia related things were out before installing the latest cats.



i tried FF, IE, and chrome. failed in all 3, unless i disabled hardware acceleration.


how do i go about really confirming the hardware video decoding is borked in this card? and if that is the case, is rma the only course of action?

thanks for all the help so far! never had this happen before, so it was a bit scary to have everything just flip out like that.

Hardware video decoding in a video player is not the same as in flash. It's a well known fact that Flash is garbage, and hardware acceleration is not necessary anyways. Try turning it off.

 

[Black Octagon]

Maybe it would have been more appropriate to give this thread a title like "Help Needed with Garbled Youtube Video" instead of something so provocative...

Nope, still don't like the new thread title. Best of 3?

 

[darckhart]

Hardware video decoding in a video player is not the same as in flash. It's a well known fact that Flash is garbage, and hardware acceleration is not necessary anyways. Try turning it off.

i have already disabled hardware acceleration in the browsers and through the flash player context menu. however, unfortunately, after testing this morning with a variety of video codecs and dxva, dxva2cb, in a variety of media players, the same corruption occurs. however, i cannot knowingly prevent the conditions under which it occurs and keep potentially faulty hardware.

as others have suggested, i will dl an ubuntu live cd and try too.

 

[Granseth]

I've had this exact problem earlier. It was flash that was responsible, and it only happened for the Opera browser, not Chrome for some reason.
I uninstalled flash, and cleaned the system and reinstalled flash again and haven't seen this happened in a few weeks now.

It only happened on the primary screen too, never the secondary

 

[blastingcap]

I've had this exact problem earlier. It was flash that was responsible, and it only happened for the Opera browser, not Chrome for some reason.
I uninstalled flash, and cleaned the system and reinstalled flash again and haven't seen this happened in a few weeks now.

It only happened on the primary screen too, never the secondary

This. I've had a similar event happen. Uninstall and reinstall Flash and see if that works.

 

[thilanliyan]

Definitely try uninstalling and reinstalling the latest version of flash.