it's about reputation...
your business loses face..? then society starts looking at the other things
as long as they remain competitive with quality, the taste of the sandwiches will fall into place and people will still buy from them.
quiznos, my african american buddy, she was an awesome worker, one of the reasons why some people went to the specific store she worked at. I mean, she could be the general manager any day and still deliver the best customer service. management team hated her because she was colored, told her to hit the road. after she left, no more customers.
they asked her back for help, but didn't hire her. I was like... why'd she help them if they didn't hire her? out of her kind heart, one store still standing because of that.
for that reason quiznos sucks in my eyes. their pricing is terrible compared to subway.
edit: did she go back, hell no