Quickbooks question

[wpshooter]

I have a friend who is using Quickbook 2013 PRO to do his business accounting.

According to what he tells me the computer that he is running Quickbooks on originally was a factory designed & installed Windows 7 desktop.

He says that Intuit told him that he could change the machine to Windows 8 and that their Quickbooks 2013 PRO would still work on it.

But he is now having problem(s) with payroll section of Quickbooks and they are now reversing themselves and telling him that the 2013 Quickbooks PRO should be run on a Windows 7 computer.

According to my Internet research (I have not talked to Intuit yet), their Quickbooks 2013 PRO should work on a Windows 8 machine but there is a QUALIFICATION, in that, the machine needs to be NATIVE Windows 8 machine (i.e. designed from the get go to run Windows 8). Is the fact that his machine was probably NOT designed to run Windows 8 but is a machine that was designed for Windows 7, the root cause of the problem that he is having with their Quickbooks 2013 PRO accounting software ???

More info can be provided if needed.

Thanks.

 

[BlueWeasel]

That sounds like a load of bull. I wouldn't believe a word of what Intuit/Quickbooks tech support is telling him.

 

[wpshooter]

That sounds like a load of bull. I wouldn't believe a word of what Intuit/Quickbooks tech support is telling him.

BlueWeasel:

Thanks for your reply.

I just talked to my friend again and it turns out that his machine WAS indeed designed for Windows 8 and that now Intuit has fessed up and admitted that it is their bad, i.e in that, MS windows has come out with changes to their OS that Quickbooks have not proplerly altered their software for those changes.

Poor guy is sitting there with a bunch of employees with their hands out waning to get paid and now his payroll software will not work.

Thanks.

 

[gsaldivar]

The easiest solution is to purchase Quickbooks 2014 from Amazon. Download the software instantly, load up your old company file, and be up and running within an hour...

 

[wpshooter]

The easiest solution is to purchase Quickbooks 2014 from Amazon. Download the software instantly, load up your old company file, and be up and running within an hour...

Thanks but if Intuit has not fixed the 2013 version to be compatible with the latest updated patches to MS Windows 8 OS, then what leads to you believe that the 2014 version would be different ?

Thanks.

 

[BlueWeasel]

Has he tried running Quickbooks in Admin and/or compatibility mode?

 

[wpshooter]

Has he tried running Quickbooks in Admin and/or compatibility mode?

Thanks but if his machine is running Windows 8 and his 2013 version of Quickbooks PRO is supposed to be win8 compatible then why would he need to run under a compatibility mode ?

 

[Dahak]

Thanks but if his machine is running Windows 8 and his 2013 version of Quickbooks PRO is supposed to be win8 compatible then why would he need to run under a compatibility mode ?

As odd as it is, for some reason my experience with accounting software you have to run it in admin mode. (right click - run as admin) or set it as run as admin.

Now I have seen this across multiple versions of Simply Accounting (2012, 2011), Sage 50
and across 2 versions of their business ones as well Sage Accpac ERP 5.6 and 6.0 to the point of saying, it must run as admin.

This is primarily across only windows 7 both in a stand alone and domain environment

But if it says that QB2013 is supported on Win7 or Win8 it should work, the first bit of a machine that is "designed for Win" should not make any difference at all

 

[xSauronx]

Thanks but if his machine is running Windows 8 and his 2013 version of Quickbooks PRO is supposed to be win8 compatible then why would he need to run under a compatibility mode ?

because he was lied to. i had a vendor once tell me they supported windows 8 when they hadnt even tested it....1 week later, they had told so many customers that BS that they had to roll out an emergency patch to get things fixed.