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Quick Router Question (SOLVED!)

T

t0mmyb0y

Senior member
Thanks for all your help. I changed the outgoing server on my university account to the outgoing one that comcast uses (smtp.comcast.net). Now everything works wonderful. Of course, the router went bad (just my luck) but I got a replacement from officedepot, and its working fine.
 
Well in the non deliverable notice what error does it cite for the failure? You're probably using the wrong address seperator or something lame like that.

Thorin
 
There is no error code. It just says undeliverable. And it comes instantaneously, so it makes me think that the router must be causing the trouble. Let me stress that I have used Outlook for the last 6 months and have had nothing like this until I installed the router. I think it might be a firewall issue as well. Someone has got to have had the same problem.

 
There's no text in the body of the undeliverable message? Strange. Have you tried removing the router from the equation? (Since you seem to think that's the failure point).

Thorin
 
I can't remove the router if I want to have internet access. It is connected wirelessly across 2 floors. Anyone else with an answer? Free :beer::beer::beer: for a winning solution! 😛
 
Originally posted by: t0mmyb0y
I can't remove the router if I want to have internet access. It is connected wirelessly across 2 floors. Anyone else with an answer? Free :beer::beer::beer: for a winning solution! 😛
Click to expand...
You said you just installed it. And that the router was the only change ...... how'd you connect before?

Thorin
 
I moved out of my apartment. I was hardwired to a university ethernet before, and now I have wireless from a Comcast cable modem. Both systems used dynamic IP addresses, if that helps.
 
Originally posted by: t0mmyb0y
I moved out of my apartment. I was hardwired to a university ethernet before, and now I have wireless from a Comcast cable modem. Both systems used dynamic IP addresses, if that helps.
Click to expand...
Is your Outlook still setup to use the University's server(s)? Many email server systems are setup to allow users access to download their email from anywhere on the internet, but not allow sending email on their systems unless the originating email computer is on the same network as the outgoing email server.

If you are using Comcast, then you may have to set Outlook to send via Comcast's servers.

It is odd though, that there is no further explanation given in the refusal message. One would think a "connection refused" message would accompany the situation I describe above.
 
I tried setting my default outgoing mail address to smtp.comcast.com, just like the computer that is running the router. I still get the same error. Is it possible I need to forward a port or something? I am kinda new to the whole networking thing, and jumping right into the wireless is like a trial by fire.

Thanks for trying so far, but I need more guesses and conjectures!
 
Originally posted by: HVAC
It is odd though, that there is no further explanation given in the refusal message. One would think a "connection refused" message would accompany the situation I describe above.
Click to expand...

Yeah that's what seems odd to me. I believe the "system administrator" is somehow my router upstairs. The email messages are still getting sent, believe it or not. They just take longer for some reason. I would like to correct the problem though, as I do not want to have this error happen every time I send an email.

 
Leme see if I can help, first off the "router" just passes traffic through it using "nat" so it doesnt care if that traffic is mail or web or whatever, so this message is most likely not caused or coming from your router, I have the same router and furthermore I work for an ISP myself, sounds to me like a problem with your email setup for your outgoing server, I would also add I ran into a clients computer once that the outgoing server actually required them to login using username and password to send mail through it, hope that helps some. Also you might check (although it would be weird if this caused this) go into your router settings and go to the tools tab, click Misc on the left side and make sure you dont have block Wan Ping enabled, maybe this is causing your ISP to have some trouble with the mail if it cant ping back to you or something, (like I said it would be weird if this was the case, but ive seen some pretty weird stuff in my life, lol) Good Luck

Phil
 
Originally posted by: pmailloux
Leme see if I can help, first off the "router" just passes traffic through it using "nat" so it doesnt care if that traffic is mail or web or whatever, so this message is most likely not caused or coming from your router, I have the same router and furthermore I work for an ISP myself, sounds to me like a problem with your email setup for your outgoing server, I would also add I ran into a clients computer once that the outgoing server actually required them to login using username and password to send mail through it, hope that helps some. Also you might check (although it would be weird if this caused this) go into your router settings and go to the tools tab, click Misc on the left side and make sure you dont have block Wan Ping enabled, maybe this is causing your ISP to have some trouble with the mail if it cant ping back to you or something, (like I said it would be weird if this was the case, but ive seen some pretty weird stuff in my life, lol) Good Luck

Phil
Click to expand...

Sounds like a couple good ideas. I am at work right now, but I will try it tonight and let you know how it goes. I also have to deal with my bro somehow not being able to access the internet on the router computer. So he disconnected the router.... :disgust:

If it doesn't work, you can expect another bump. 🙂
 
You can rule out an outlook issue by trying another mail client (Popcorn is small reqs has no installation, http://www.ultrafunk.com/products/popcorn/)

Can you send anything from your bro's PC (rules out PC-specific issue, at least)

Also you can right-click on the undeliverable message in inbox and pick options. That'll show the internet headers for the email (server / IP address, etc) so you can see how far it got.


edit: fixed link
 
There are no internet headers from it. I think it must be something on my side, because it doesn't appear to even get out before it bounces.


 
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