Just a question about how to deal with people on Heatware that leave you negative evals when you are not in the wrong. I recently sold a guy a working 20 gig Samsung 5400 RPM HD. Everything was going smoothly, and then about 3 weeks after I ship it out, I get an email stating that the HD was bad and not only that, had been hacked and wasn't even good as a warranty item. I told him that it had worked when it was here and told him I would refund his money, plus some, so he could send the bad drive back to me. Then he went and left a negative eval on my Heatware. Fine, I can deal with that, I didn't give him what was promised, although I didn't know HOW it could have been hacked as I was the only person who had owned it and I never hacked it. I received the drive shortly the following Monday and quickly open the package. The guy had sent me back A DIFFERENT HD. 20.7 gig Samsung 7200 RPM which HAD been hacked. I look around for things I could possibly do to set this straight, and meanwhile leave a negative BEWARE eval on his Heatware. I check my heatware today and he left ANOTHER negative eval on me stating that I was a liar and that I couldn't be trusted because I shipped a little bit late due to problems at home, among other things.
Any ideas how I go about straighting out this situation. Not only did I get jipped on getting a worthless HD back in replace of a good one, but I also lost the money I made on the good one, plus some. Then I get TWO negative evals from this guy, ruining a new, but untarnished Heatware reputation.
Thanx for any advice and PMs will be read quicker then posts.
Sham
Any ideas how I go about straighting out this situation. Not only did I get jipped on getting a worthless HD back in replace of a good one, but I also lost the money I made on the good one, plus some. Then I get TWO negative evals from this guy, ruining a new, but untarnished Heatware reputation.
Thanx for any advice and PMs will be read quicker then posts.
Sham
(mad props to you guys!)
Facebook
Twitter