Questions about Amazon.com, please help

mocca

Senior member
May 3, 2003
203
0
0
Hi everyone,

I order several stuffs from Amazon.com and have never returned one before. However, this time, I get a defective item and need to return it to Amazon.com. But when I goto Amazon.com and process the return, the last page simply gave me the return address and say something like

"Thanks you, we have recieved your return request....... We will process your refund once we recieved.............."

There is no RMA# at all!!!!! Is this normal? I have returned items to Dell before and they do issue the RMA#. And anyone have experiences with Amazon.com return policy? My understanding is that they have good return policy. Any helps would be greatly appreciate. Thanks.

Mocca
 

RossMAN

Grand Nagus
Feb 24, 2000
78,878
372
136
Call Amazon.com customer service at 1-800-201-7575 and ask them.

Make sure to write down the date, time and name of the person you speak with.