Rep 1's are cashiers that you see at the check out lanes. Rep 2's are customer service reps. I'm not sure if you actually have to have any qualifications to be a tech, you have to know how to install memory and basic peripherals (HD's). I am in no way insulting your postion JMCorey, that's probably the best position at bestbuy other than inventory (sit back and do nothing). I had a friend who was a rep 1, and he asked to switch to the tech bench, and they let him...and he had no qualifications except for the fact that he knew how to install hardware.