Two weeks. Made me drive an hour and a half to a repair center to verify I didn't break it and it was a warranty issue(USB port broke) They said they would order it and have it delivered to my house overnight delivery, this is on a Friday. Come Tuesday and no phone I call Sprint who shows nothing on my account. Call the store and they don't know what happened, again they said it's ordered. Come Thursday and no phone I call back. Same story. This time Sprint itself gets involved and orders the phone. Saturday I get my phone, the idiots sent a Blackberry 8330 which is what I had activated at the time so I would have a phone. They didn't bother to look at what was going on and just ordered what was one the account. Called them back, explained the situation one more time, and the ordered an EVO. As luck would have it they didn't have any and were now on backorder. I tried to get them to replace it with something else and no dice. I finally got my new to me refurb today, two weeks after first going to the store. If I wouldn't have had a back-up phone I would have been without a phone for two weeks. This is absolutely ridiculous. My ETF for the two lines is $200 total and I am happy to pay it.
I'll tell you one thing. Going two weeks with an old antiquated BB will make you appreciate a modern phone and operating system.
Jeez, that is a scary thought. I currently have no backup since this is my first Sprint phone. I have VZW BB 8330, an OG Droid, and a VWZ BB 8130.
I guess I will be screwed.
I already filed a complaint and emailed corporate. I even emailed dan, lol.
My first EVO was defective out the box. The 3g radio wouldn't work. But it would show 3g, HTC removed the 1x symbol.
I asked to exchange it for a new phone. (still less than 30 days in). I still had to spend hours on the phone and drive back and forth several times to make that happen. First 30 days! They wanted to give me a refurb.
I'm going to have a two strike system. I don't mind a refurb if my phone is several months old or more, but if they make me wait more than a day, I'll tell them to keep the phone, I'm gone.