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Question about trades.

Hacp

Hacp

Lifer
Not an issue I have, but I was just wondering. I never dealt with this situation before, and would like to know who generally has to eat the bill. The person who sent the item, or the person who never received the item. Assume that its through USPS and only DC was used.

Also, assume that both parties never talked about insurance, and the seller stated clearly that he would ship via DC and Priority mail ONLY. Thanks!
 
Seller.

If seller offered insurance and the buyer did not buy it it is down to the buyer isn't it?!

Koing
 
If a seller sends money and it gets lost in the mail or through the net, whose fault is it? The answers pretty obvious when you flip it around.
 
The seller is responsible to get the item to the buyer.

If the seller offers insurance and the buyer declines, it's still the seller's responsibility. That's no different than asking the buyer if he wants to pay for shipping, and if the buyer declines then the seller says, "I'll just leave it on the sidewalk, so pick it up whenever you want but it's not my fault if someone else takes it." Nope, you sold it, you get it there.

The whole "offering insurance" is a crock. Sellers need to insure the items if they aren't willing to eat the cost of a lost item. The buyer got the money there, the seller has to get the item delivered. Just add the cost of insurance to the deal and be done with it.

On a different board, an ebay seller asked what to do about an item that sold for $500, and in the auction, what he stated the insurance cost would be would only cover up to $300. He wondered if he should ask the buyer for the extra 90 cents or whatever it was, since the actual insurance cost would cost more than he said in the auction. You just made $200 more than you expected to, nitwit! Eat the 90 cents and thank your lucky stars for your buyer!
 
Seller eats it. I bought RAM years ago from FS forum, paid immediately, never got the items. The seller didn't put insurance or even delivery confirmation, so why should I get stuck with the problem. I fulfilled my end of the transaction. The seller and I disagreed on who was at fault, so I made a post about it. The members sided with me, and the seller refunded the money. It's a shame the seller got stuck with it, because I'm sure he actually did ship it.
 
Take USPS to small claims for losing your item, you did not pay them to lose your item. Just because insurance wasn't bought, doesn't mean that they can lose your package.
 
Originally posted by: kranky
The seller is responsible to get the item to the buyer.

If the seller offers insurance and the buyer declines, it's still the seller's responsibility. That's no different than asking the buyer if he wants to pay for shipping, and if the buyer declines then the seller says, "I'll just leave it on the sidewalk, so pick it up whenever you want but it's not my fault if someone else takes it." Nope, you sold it, you get it there.

The whole "offering insurance" is a crock. Sellers need to insure the items if they aren't willing to eat the cost of a lost item. The buyer got the money there, the seller has to get the item delivered. Just add the cost of insurance to the deal and be done with it.

On a different board, an ebay seller asked what to do about an item that sold for $500, and in the auction, what he stated the insurance cost would be would only cover up to $300. He wondered if he should ask the buyer for the extra 90 cents or whatever it was, since the actual insurance cost would cost more than he said in the auction. You just made $200 more than you expected to, nitwit! Eat the 90 cents and thank your lucky stars for your buyer!
Click to expand...

When I sold on eBay, I never shipped anything without insurance which caused the addressee to sign for it. I don't care if the item was 99 cents.
 
Originally posted by: kranky
The seller is responsible to get the item to the buyer.

If the seller offers insurance and the buyer declines, it's still the seller's responsibility. That's no different than asking the buyer if he wants to pay for shipping, and if the buyer declines then the seller says, "I'll just leave it on the sidewalk, so pick it up whenever you want but it's not my fault if someone else takes it." Nope, you sold it, you get it there.

The whole "offering insurance" is a crock. Sellers need to insure the items if they aren't willing to eat the cost of a lost item. The buyer got the money there, the seller has to get the item delivered. Just add the cost of insurance to the deal and be done with it.

On a different board, an ebay seller asked what to do about an item that sold for $500, and in the auction, what he stated the insurance cost would be would only cover up to $300. He wondered if he should ask the buyer for the extra 90 cents or whatever it was, since the actual insurance cost would cost more than he said in the auction. You just made $200 more than you expected to, nitwit! Eat the 90 cents and thank your lucky stars for your buyer!
Click to expand...

this is why as an ebay seller I always say I'll insure it for an extra few dollars, but I never do really insure it.

If you add up the cost over time, if you ship a huge amount of packages, it's not worth it to have it insured logistically. I have shipped over a thousand "insured" packages the past two years, and I just now had a package that was damaged. the value of the item was $30. assuming I charged $2 per item shipped, I just made $1970. For the small time seller it might be worth it to insure. Not for me.

I've had buyers that complain when they find out tyhat I didn't insure the package, but they don't realize I "self insure" the packages. The guy with the damaged item recieved a prompt replacement, and I would've refunded his money if he wanted that.


BTW, that damaged package was actually sent via fedex, so it was automatically insured (they insure up to $100) - BUT they won't cover the claim since the box wasnt as damaged as they'd like it to be. Every courier is like this, the only real way you'll get your money back via insurance is if the item actually gets lost in the mail.

some obvious caveats: Obviously I insure the laptops and computers I ship because paypal requires me to do it. this is for smaller value items. I don't start considering insurance until the item's value reaches around $150. It used to be $50 when I was just starting out. I'll probably bump it up to around $250 in the next few months.



Cliffs: insurance is a waste of money if you're not a small time seller (with some caveats).

 
Originally posted by: daveymark
this is why as an ebay seller I always say I'll insure it for an extra few dollars, but I never do really insure it.

If you add up the cost over time, if you ship a huge amount of packages, it's not worth it to have it insured logistically. I have shipped over a thousand "insured" packages the past two years, and I just now had a package that was damaged. the value of the item was $30. assuming I charged $2 per item shipped, I just made $1970. For the small time seller it might be worth it to insure. Not for me.

I've had buyers that complain when they find out tyhat I didn't insure the package, but they don't realize I "self insure" the packages. The guy with the damaged item recieved a prompt replacement, and I would've refunded his money if he wanted that.


BTW, that damaged package was actually sent via fedex, so it was automatically insured (they insure up to $100) - BUT they won't cover the claim since the box wasnt as damaged as they'd like it to be. Every courier is like this, the only real way you'll get your money back via insurance is if the item actually gets lost in the mail.

some obvious caveats: Obviously I insure the laptops and computers I ship because paypal requires me to do it. this is for smaller value items. I don't start considering insurance until the item's value reaches around $150. It used to be $50 when I was just starting out. I'll probably bump it up to around $250 in the next few months.

Cliffs: insurance is a waste of money if you're not a small time seller (with some caveats).
Click to expand...

You really are insuring your items. If something is lost or damaged, you cover it - as you said, self-insurance. That's the issue. You're not telling buyers they are SOL if the package doesn't get there.
 
Originally posted by: kranky
Originally posted by: daveymark
this is why as an ebay seller I always say I'll insure it for an extra few dollars, but I never do really insure it.

If you add up the cost over time, if you ship a huge amount of packages, it's not worth it to have it insured logistically. I have shipped over a thousand "insured" packages the past two years, and I just now had a package that was damaged. the value of the item was $30. assuming I charged $2 per item shipped, I just made $1970. For the small time seller it might be worth it to insure. Not for me.

I've had buyers that complain when they find out tyhat I didn't insure the package, but they don't realize I "self insure" the packages. The guy with the damaged item recieved a prompt replacement, and I would've refunded his money if he wanted that.


BTW, that damaged package was actually sent via fedex, so it was automatically insured (they insure up to $100) - BUT they won't cover the claim since the box wasnt as damaged as they'd like it to be. Every courier is like this, the only real way you'll get your money back via insurance is if the item actually gets lost in the mail.

some obvious caveats: Obviously I insure the laptops and computers I ship because paypal requires me to do it. this is for smaller value items. I don't start considering insurance until the item's value reaches around $150. It used to be $50 when I was just starting out. I'll probably bump it up to around $250 in the next few months.

Cliffs: insurance is a waste of money if you're not a small time seller (with some caveats).
Click to expand...

You really are insuring your items. If something is lost or damaged, you cover it - as you said, self-insurance. That's the issue. You're not telling buyers they are SOL if the package doesn't get there.
Click to expand...


I am insuring the item - not the courier. So I insure it myself. The buyer still gets taken care of if something happens to the package.
 
Originally posted by: daveymark
Originally posted by: kranky
The seller is responsible to get the item to the buyer.

If the seller offers insurance and the buyer declines, it's still the seller's responsibility. That's no different than asking the buyer if he wants to pay for shipping, and if the buyer declines then the seller says, "I'll just leave it on the sidewalk, so pick it up whenever you want but it's not my fault if someone else takes it." Nope, you sold it, you get it there.

The whole "offering insurance" is a crock. Sellers need to insure the items if they aren't willing to eat the cost of a lost item. The buyer got the money there, the seller has to get the item delivered. Just add the cost of insurance to the deal and be done with it.

On a different board, an ebay seller asked what to do about an item that sold for $500, and in the auction, what he stated the insurance cost would be would only cover up to $300. He wondered if he should ask the buyer for the extra 90 cents or whatever it was, since the actual insurance cost would cost more than he said in the auction. You just made $200 more than you expected to, nitwit! Eat the 90 cents and thank your lucky stars for your buyer!
Click to expand...

this is why as an ebay seller I always say I'll insure it for an extra few dollars, but I never do really insure it.

If you add up the cost over time, if you ship a huge amount of packages, it's not worth it to have it insured logistically. I have shipped over a thousand "insured" packages the past two years, and I just now had a package that was damaged. the value of the item was $30. assuming I charged $2 per item shipped, I just made $1970. For the small time seller it might be worth it to insure. Not for me.

I've had buyers that complain when they find out tyhat I didn't insure the package, but they don't realize I "self insure" the packages. The guy with the damaged item recieved a prompt replacement, and I would've refunded his money if he wanted that.


BTW, that damaged package was actually sent via fedex, so it was automatically insured (they insure up to $100) - BUT they won't cover the claim since the box wasnt as damaged as they'd like it to be. Every courier is like this, the only real way you'll get your money back via insurance is if the item actually gets lost in the mail.

some obvious caveats: Obviously I insure the laptops and computers I ship because paypal requires me to do it. this is for smaller value items. I don't start considering insurance until the item's value reaches around $150. It used to be $50 when I was just starting out. I'll probably bump it up to around $250 in the next few months.



Cliffs: insurance is a waste of money if you're not a small time seller (with some caveats).
Click to expand...

do you inform people in your auctions that the insurance they purchase isn't "real" shipping insurance? or are you just scamming them for a few dollars every time?
 
How about this situation.

You sell an item to someone, and ship it with insurance. They let you know they received it, and it is partially damaged. You need the box because USPS wants proof that the box was mishandled, and they have already burned and destroyed all evidence.

The box with the shipping label is the proof of insurance and the buyer got rid of it despite noting damage to the box, and that the item was damaged.

Who is responsible for relacing the item? The seller no longer has any way of collecting insurance, thanks to the actions of the buyer.


 
Originally posted by: Yossarian
Originally posted by: daveymark
Originally posted by: kranky
The seller is responsible to get the item to the buyer.

If the seller offers insurance and the buyer declines, it's still the seller's responsibility. That's no different than asking the buyer if he wants to pay for shipping, and if the buyer declines then the seller says, "I'll just leave it on the sidewalk, so pick it up whenever you want but it's not my fault if someone else takes it." Nope, you sold it, you get it there.

The whole "offering insurance" is a crock. Sellers need to insure the items if they aren't willing to eat the cost of a lost item. The buyer got the money there, the seller has to get the item delivered. Just add the cost of insurance to the deal and be done with it.

On a different board, an ebay seller asked what to do about an item that sold for $500, and in the auction, what he stated the insurance cost would be would only cover up to $300. He wondered if he should ask the buyer for the extra 90 cents or whatever it was, since the actual insurance cost would cost more than he said in the auction. You just made $200 more than you expected to, nitwit! Eat the 90 cents and thank your lucky stars for your buyer!
Click to expand...

this is why as an ebay seller I always say I'll insure it for an extra few dollars, but I never do really insure it.

If you add up the cost over time, if you ship a huge amount of packages, it's not worth it to have it insured logistically. I have shipped over a thousand "insured" packages the past two years, and I just now had a package that was damaged. the value of the item was $30. assuming I charged $2 per item shipped, I just made $1970. For the small time seller it might be worth it to insure. Not for me.

I've had buyers that complain when they find out tyhat I didn't insure the package, but they don't realize I "self insure" the packages. The guy with the damaged item recieved a prompt replacement, and I would've refunded his money if he wanted that.


BTW, that damaged package was actually sent via fedex, so it was automatically insured (they insure up to $100) - BUT they won't cover the claim since the box wasnt as damaged as they'd like it to be. Every courier is like this, the only real way you'll get your money back via insurance is if the item actually gets lost in the mail.

some obvious caveats: Obviously I insure the laptops and computers I ship because paypal requires me to do it. this is for smaller value items. I don't start considering insurance until the item's value reaches around $150. It used to be $50 when I was just starting out. I'll probably bump it up to around $250 in the next few months.



Cliffs: insurance is a waste of money if you're not a small time seller (with some caveats).
Click to expand...

do you inform people in your auctions that the insurance they purchase isn't "real" shipping insurance? or are you just scamming them for a few dollars every time?
Click to expand...

Are you bad at reading?? He does insure it. He insures it will arrive undamaged, if it arrives damaged, it irs replaced or he refunds them... that IS insurance against damage, regardless of who it is through.
 
Originally posted by: Yossarian
do you inform people in your auctions that the insurance they purchase isn't "real" shipping insurance? or are you just scamming them for a few dollars every time?
Click to expand...

:roll:


 
If the seller offers insurance and tracikng to the buyer and they refuse to pay the extra $1.30 or so, then the buyer is SoL if the item doesn't arrive. But if the seller doesn't specifically state they won't ship with insurance/tracking unless the buyer pays extra, then it's tthe sellers responsibility.
 
Originally posted by: FrankyJunior
If the seller offers insurance and tracikng to the buyer and they refuse to pay the extra $1.30 or so, then the buyer is SoL if the item doesn't arrive. But if the seller doesn't specifically state they won't ship with insurance/tracking unless the buyer pays extra, then it's tthe sellers responsibility.
Click to expand...

No, it's the seller's responsibility no matter what. Let the seller either add the $1.30 to the postage fee, or pay out of his own pocket.
 
Originally posted by: daveymark
Originally posted by: Yossarian
do you inform people in your auctions that the insurance they purchase isn't "real" shipping insurance? or are you just scamming them for a few dollars every time?
Click to expand...

:roll:
Click to expand...

does that mean you don't disclose it? link to one of your auctions?
 
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