Question about my new laptop and monitor

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Gutcheck2009

Member
Jan 26, 2009
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Hi guys,

I'm having some issues with my new equipment. I recently bought a Dell Studio 16 XPS which has an ATI 3670 in it. There is no DVI connection on the laptop, but there is a display port output, VGA, and HDMI. I also bought a Dell 3007wfp-hc and want to run it at the native res of 2560x1600. I tried this with an HDMI to DVI adaptor and no luck. I read on ATI's website that Displayport supports this res, but how do I go about hooking this up? Will this work:

http://www.tigerdirect.com/app...pNo=3948471&CatId=4223

How do I know if it is Dual-link, or single link?

Thanks for any help.

Gutcheck
 
T

TheStu

Moderator<br>Mobile Devices & Gadgets
Moderator
Sep 15, 2004
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The Apple one is for a Mini DP and I have heard bad things about them. Apparently when they first got released there was significant image distortion on teh monitor. No idea if they have it worked out because;
1: I don't have a new Mac with Mini DP and
2: Even if I did, I don't have $100 to drop on a adapter which is moot since
3: I don't have a 30" monitor.

So, for the OP, you can try finding an HDMI-Dual Link DVI cable, that MIGHT work, or hey, call Dell, they made the laptop and the monitor, maybe they will have an answer.
 
G

Gutcheck2009

Member
Jan 26, 2009
98
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Hi Guys,

Thanks for the responses. I know DP -> DVI adaptors, cables exist, but will it support 2560x1600? Dell wants me to buy a 70 dollar Belkin cable, don't get me started with them, they don't know anything! If I can't find a solution to this, I'm screwed.
 
T

TheStu

Moderator<br>Mobile Devices & Gadgets
Moderator
Sep 15, 2004
12,089
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If it isn't dual link then it won't do that res. It is entirely possible that the Belkin cable is the only one that can do it. DisplayPort is still a relatively new technology and not many have adopted it (though Dell did fairly early on IIRC) so that could explain the dearth of adapters/cables.

Alternatively you could contact Dell and see if you can return the 3007 and replace it with the 3008 since your post gives the impression that you purchased them at the same time. The 3008 has native DisplayPort as well as a bevy of other connectors.
 
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Gutcheck2009

Member
Jan 26, 2009
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Yes, I may have to do that, but the 3008 sucks. I played with one at a buddys house and the lag was pretty bad.
 
G

Gutcheck2009

Member
Jan 26, 2009
98
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From Dell:

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7:03:15 PM System Thanks for choosing chat for your technical support needs. A chat agent will be with you shortly. Just so you know, you can also visit our website at support.dell.com to get technical help.
7:05:15 PM System Thanks so much for your patience. Chat agents are eager to help you with your troubleshooting needs, so stay on line and the next available representative will assist you.
7:23:46 PM System You are now being connected to an agent. Thank you for using Dell Chat
7:23:46 PM System Connected with Satya_161865
7:23:52 PM Satya_161865 Thank you for contacting Dell XPS Hardware Premium Support . My name is Satya and my rep ID number is 161865. How may I help you today?
7:23:58 PM Jon Murray Hi
7:24:05 PM Satya_161865 Hi Jon
7:24:09 PM Jon Murray I need to get something I think
7:24:22 PM Jon Murray http://accessories.us.dell.com...dhs&cs=19&sku=A2296219
7:24:26 PM Jon Murray here is the situation
7:24:39 PM Jon Murray I bought a 3007wfp-hc, and a studio xps 16
7:24:55 PM Jon Murray I can't for the life of me get this thing to run my monitor at the default res
7:24:57 PM Jon Murray my mac can
7:25:05 PM Jon Murray via the dual link dvi output
7:25:10 PM Jon Murray this doesn't have one
7:25:22 PM Jon Murray please tell me that I can
7:25:36 PM Jon Murray the rep told me I could, but didn't say anything about needing cables
7:25:37 PM Satya_161865 Sure, I will do my best I can do for you
7:25:47 PM Satya_161865 I am checking your system configuration, please allow me a moment.Please give me 2-3 minutes to pull up the system details in the meantimeis 626-644-1975 the best number to reach you in case of a follow up ?
7:25:54 PM Jon Murray yes
7:26:18 PM Jon Murray although I am traveling and in New Mexico, my cell signal sucks
7:30:12 PM Satya_161865 Okay, I see that you have already called about this issue a little while ago?
7:30:21 PM Jon Murray yes
7:30:26 PM Jon Murray i god diconnected
7:30:41 PM Jon Murray but i still didn't get a definitive answer
7:31:47 PM Satya_161865 Okay
7:34:57 PM Satya_161865 I am checking that information for you. Please allow me 2 minutes here
7:35:25 PM Jon Murray ok
7:36:58 PM Satya_161865 There are different ways of connecting this monitor, are you specifically looking to connect using the display port?
7:37:36 PM Jon Murray I just need this laptop to render 2560x1600 on my 3007wfp-hc
7:38:02 PM Jon Murray I tried a 7.99 HDMI -> DVI adapter and it did not work, as ATI said
7:38:19 PM Jon Murray according to the ATI website, only the displayport supports that res
7:38:29 PM Jon Murray and ONLY WITH A DUAL LINK DVI connection
7:38:49 PM Jon Murray I've seached all over the internet and nobody in the universe knows the answer to this
7:39:33 PM Satya_161865 Are you trying to connect this monitor to this laptop.
7:39:38 PM Satya_161865 1640?
7:39:42 PM Jon Murray yes
7:42:03 PM Satya_161865 Well, you will have to buy that cable, you mentioned me using the link
7:42:08 PM Satya_161865 Do you want to order that?
7:42:21 PM Jon Murray if you are sure it will work
7:44:38 PM Satya_161865 Well, my details at hand right now shows that it works, but I can not guarantee it until I verify.
7:44:48 PM Jon Murray ok, can you verify?
7:44:48 PM Satya_161865 If you are okay, please allow me a day
7:45:00 PM Jon Murray how will we get back in touch?
7:45:01 PM Satya_161865 I can verify
7:45:08 PM Satya_161865 I can call you back
7:45:13 PM Satya_161865 Tomorrow
7:45:17 PM Jon Murray ok, but I might not answer
7:45:21 PM Jon Murray do you get commissions?
7:45:28 PM Satya_161865 No
7:45:30 PM Jon Murray or credit or something
7:45:30 PM Jon Murray ok
7:45:35 PM Satya_161865 You can reply to my mail
7:45:43 PM Jon Murray then just send me an email
7:45:48 PM Jon Murray and we can go from there
7:46:04 PM Satya_161865 Sure
7:46:04 PM Satya_161865 I can do that
7:46:13 PM Jon Murray ok, I'll wait to hear from you
 
T

TheStu

Moderator<br>Mobile Devices & Gadgets
Moderator
Sep 15, 2004
12,089
45
91
What exactly are you planning on using this monitor for? Also, how did your friend have it hooked up, and on what system?

Hopefully you get confirmation that the cable works. I mean it sucks to have dropped what... $1200 on the monitor, and then another probably... $1500+ on the laptop (assuming you got the high res screen and other goodies) only to have to turn around and spend another $70 on a cable, but dems da breaks.

In other news, how is that Studio 16? I have heard good things about the Studio series of machines from Dell, it looks like they are finally getting their act together and not just building cheap boxes and actually putting some more effort into construction quality and design.
 
G

Gutcheck2009

Member
Jan 26, 2009
98
0
0
The system is for work. I travel a bit and also I need the display for local shows I do.

The laptop really seems top notch. It was expensive though, for this you could get a Mac, but I prefer this.
 
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