- Sep 25, 2001
A dining innovation that once looked like the future has worn out its welcome with many restaurateurs, customers and servers who say it takes the joy out of dining.
Nom Wah, the restaurant group behind the famed dim sum place of the same name in Manhattan’s Chinatown, knows that not all of its patrons, or its servers, speak fluent English. In its Chinatown location, there’s a QR code on the table that links to a menu with pictures, and a paper menu with pencils to check off your order.
“I have a picture menu so that no one asks any questions,” said Barbara Leung, the group’s head of marketing and operations. “It just eliminates room for error or miscommunication.”
In some restaurants, QR codes are moving to the end of the meal.
At Bar Meridian in Brooklyn, diners order off a paper menu. The check comes with a QR code, in case they want to simply pay on their phones and leave.
Even though Sage Geyer, the owner, believes that phones at the dining table are “conversation killers,” he said they can be useful at the end of the meal.
QR code menus are seeing less and less usage.
Restaurants are canceling QR code subscriptions.
So the QR code companies are creating dynamic QR-code menus that allow a customer to order and pay without waiting for a server.
I, for one, would love to order from my phone and not having to wait for a server.
My all you can eat sushi restaurant used to have an ipad at every table that allowed people to place orders by themselves.
But they discontinued it a year because of food waste and charging the customer extra for the wasted food caused arguments and grief.
But ordering from your phone in non-buffet environments should work fine. The restaurant doesnt care if you dont eat everything you order since you pay for every dish.
And paying with your phone when you get the check is great.
What would be perfect if they had robot servers. (Some restaurants are testing them! )
Then you don't even need to tip!