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Q about my obligations when I receive 2 items from the retailer when I only ordered/payed for one

Ninepepper

Senior member
Aug 31, 2002
281
0
0
First a bit of background:

I recently ordered an item from a Major on-line retailer. I made no attempts to defraud the company or try to hide my address, name, or anything else. On Monday my wife calls me at work and states that the U.P.S. man left 2 boxes at the doorstep. By the time she got to the door, Brown was on his way back to the truck. He said to my wife: "Both those boxes have the same order and shipping number. I don't know what that means" and then he kept walking. My wife never signed for the packages and Brown just left.

Now my wife was expecting this rather expensive delivery. Without going into to much detail, the product retails for between $800 - $900. My wife who, as part of her routine job duties, regularly ships through U.P.S. aslo found it odd that two separate and identical packages had the same shipping, order, and tracking numbers. After calling our credit Card company, it was verified that I was only charged for the one item.

Now morally I know the correct thing to do. But I am curious as to what type of legal implications could occur down the road if I don't alert the company to the error. I would assume that paperwork wise the retailer could only find they shipped me one item, the package contents are individually serial numbered. If this was a pair of socks I wouldn't sweat it, but with the value in excess of $800, I am fearful of some sort of possible felony.

Mail Fraud?
Reciept of Known "Stolen" Property?

I was thinking of emailing the retailer a message indicating what had happened. I wonder if emailing the company with a "cc" to one of my hotmail accounts would hold up in court as making them aware of their error. Any thoughts? Should I chalk it up to good Karma?
 

MangoTBG

Diamond Member
Apr 28, 2003
3,101
0
76
Good karma is to sell it to me for $20. My mailing address just got PMed to you!
 

Lithium381

Lifer
May 12, 2001
12,452
2
0
only charged once, same tracking number, i'd say it's hard to figure it out, they will though, for such a high ticket item.....return it jerk-wad! ;)
 

MangoTBG

Diamond Member
Apr 28, 2003
3,101
0
76
Actually...You need to tell us what item it is. It ALL depends on what it is. If I approve, keep it. Sell it, if you want. If I dissaprove, give to me. For free. Either way it's a win-win situation.


Oh, and don't buy into that Karma bullshit. God wants you to have it.
 

Pepsei

Lifer
Dec 14, 2001
12,895
1
0
If they call back and ask for it, send it back, if not, keep it.


My wife worked for a lab that test oils... one day she got shipped two instruments by mistake, they call back asking for it the next day.... $10,000 a piece, so I guess they knew.
 

JustinGoodie

Senior member
Dec 12, 2002
410
0
0
i would say keep it, if the retailer you bought it from doesn't have the correct order tracking and fulfillment procedures in place to prevent things like that from happening, you should be able to keep what they mistakenly sent you as a trophy to represent all the times that people get screwed over by companies not sending them the right thing, and finally, it has worked out in your favor...

i actually had something like this happen once... i was ordering all the parts for a new computer i was building, and i ordered (among other things) a nice MS keyboard, and about a week later, i got a fairly large box for what i thought it was, and they had actually sent me a whole case of the keyboard i had ordered.... (the box was sitting on my front porch all day because UPS doesn't normally require signature to leave a package) so i held on to them for a little while in case all of a sudden, the retailer realized what they did and wanted the merch. back, and they didn't so i ended up with a few extra keyboards which soon after i dispersed to people i know for about 20 bux each (they were like $50 each normally)

keep what they send you, they screwed up.... it's their problem
 

Rumpltzer

Diamond Member
Jun 7, 2003
4,815
33
91
Yeah, buy.com did something like this with me a few years ago (although it was on more like a $30 item). After about two weeks they called or sent an email asking me to either return their stuff or buy it. I replied that I'd return it as soon as they sent me a shipping label... and they did.
 

Ninepepper

Senior member
Aug 31, 2002
281
0
0
Well, just heard from another person who bought the same product I did from the same retailer. Turns out, he got double shipped also. This kind of complicates matters a bit. If this happened to more than just me and him, chances are it happened to a large majority who bought the same item. And if that is the case, I must assume the retailer will recheck their orders and figure out who got dual orders. OTOH, if there were TONS of people who got double orders, they may not want to pay out all the return fees. I don't think they could resell it as "new", I thought I read somewhere that if electronics are returned they must be sold as refurbished even if they come back unopened.

I like the wait and see suggestion but it may not protect me legally if they come knocking.

I may try to email some low level flunky and see if they respond......or I might not. Geesh, it is hard being a worry-wart

Sorry to be so vauge abou the item, it's just that if I give the details, someone from Anandtech or Fatwallet will "blow the whistle".
 

Aquaman

Lifer
Dec 17, 1999
25,054
13
0
just e-mail them and ask for return shipping for the item............... karma can come back & bit you in the arse.......... do the right thing :)

Cheers,
Aquaman
 

JBT

Lifer
Nov 28, 2001
12,094
1
81
I had something similar happen not at all as much money though. I had to RMA my intelli mouse and they send me 2 mice but they were NOT intelli mice they were just MS optical wheelman mice so I called them and said they sent the wrong kind they rush shipped me another intelli mouse. sweet 3 new mice. I would wait it out a little bit before maybe it was just you luck that u got it finally u get to screw a company instead of u getting screwed.
 

ElFenix

Elite Member
Super Moderator
Mar 20, 2000
102,402
8,574
126
is the same thing in both packages?

things that are sent to you without your solicitation are yours.
 

EyeMWing

Banned
Jun 13, 2003
15,670
1
0
Offer to return it - if they did in fact make a huge mistake and ship out a ton of doubles, it will save you a lot of trouble. If it was isolated - then they probably won't bother with the paperwork (and expense) to get it returned.
 

jeremy806

Senior member
May 10, 2000
647
0
0
Dude,

You send it back or buy it. And if you wait to long, you just bought it. It's called unjust enrichment - you keeping the item unjustly enriches you at the company's expense and you will have to compensate them. (Not advice, but I would return it.)

jeremy
 

DaveSimmons

Elite Member
Aug 12, 2001
40,730
670
126
The ethical thing to do is contact them. They need to pay the return shipping of course, and they should arrange for a pickup from UPS / fedex rather than you having to take the box somewhere.

Of course if you have no morals or ethics, then keep quiet and hope they don't notice, w00t!
 

Siddhartha

Lifer
Oct 17, 1999
12,505
3
81
If you made this mistake what would you want the person who received the products to do?

Also, most companies are working on a slim profit margin so taking this hit could hurt.