• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

purchased WIN 7 ultimate and it says "not genuine"

waggy

waggy

No Lifer
WTF! this is so annoying. Ok i don't pirate software since i usually get it free since i used to be a certified reseller. i retired a few years ago and wanted to upgrade from Vista to 7.

When my wife got a new computer it was only $50 to get win 7.

now its saying its not genuine? wtf sigh now i have to argue with MS. this really blows.
 
amazing.

i just got off the phone with MS. Since i don't have the disk or stuff anymore (i can't find it. moved everything when my SIL moved in) they refuse to help.

they say they need the key you use to install it wich is on the packaging.

i am really pissed off. i spent money on this damn software and now can't use it. Its funny she was able to see that i had purchases and installed win98 (5 copies), win ME , 4 copies of win XP, 2 copies of vista and yet i fucking pirate win7? really? FUCK YOU.
 
Last edited:
shit other then start looking for the CD IDK what to tell you, technically you are supposed to stick that sticker on your PC that has the Key on it, i always just keep it on the CD case and also save it in a txt file in a number of place if something happens to the CD
 
You can use software like Magical Jelly Bean or SIW inside of Windows to find the Key. I use the latter. I have a "Technician's License" for SIW and I know for sure that it runs on Win7.

You can download free SIW at http://gtopala.com. It takes a minute to download and install and all the License Keys are in the menu on the left-hand side.

If the software is OEM version, then, yeah, you should put the COA sticker on the side of the case. If the software was one of the $50 Microsoft Retail Upgrade packages, then there's no COA sticker, only a Key in the Retail packaging. If you bought a pre-built PC from somebody and they included the software and didn't include a COA sticker or the Retail packaging, then there could be a problem with the source of the software.
 
Last edited:
RebateMonger said:
You can use software like Magical Jelly Bean or SIW inside of Windows to find the Key. I use the latter. I have a "Technician's License" for SIW and I know for sure that it runs on Win7.

You can download free SIW at http://gtopala.com. It takes a minute to download and install and all the License Keys are in the menu on the left-hand side.

If the software is OEM version, then, yeah, you should put the COA sticker on the side of the case. If the software was one of the $50 Microsoft Retail Upgrade packages, then there's no COA sticker, only a Key in the Retail packaging. If you bought a pre-built PC from somebody and they included the software and didn't include a COA sticker or the Retail packaging, then there could be a problem with the source of the software.
Click to expand...

i purchased a pre-built (well the parts) and paid extra for software. it had everything with it i just didn't put the sticker on the pc.

I didn't pirate it and far as i know its a legal legit copy.
 
waggy said:
I didn't pirate it and far as i know its a legal legit copy.
Click to expand...
Get the Key number with the software I mentioned above and call MS back.

If you want to dig deeper, MS has a "Windows 7 genuine Advantage Validation forum. That forum has a very high rate of finding answers to Validation issues:

http://social.microsoft.com/Forums/en-US/genuinewindows7/threads

You'll want to download, run, and submit the report from the "Microsoft Genuine Advantage Diagnostic Tool:

http://www.microsoft.com/genuine/selfhelp/ServiceRequest.aspx?displaylang=en

That tool will tell you why it's considered "Not Genuine". It could either be an MS error or it could be that you were sold pirated software. Without the Diagnostic Tool results it's impossible to know.
 
Last edited:
Just to play devil's advocate for a minute...whats MS supposed to do when someone calls, says "I promise its genuine!" but cant produce a key? I understand your frustration, and there are things to get around it (posted above) but really...should they just say "Oh, OK, since you used to be a reseller and you promise it's legit, we'll fix it for you"?

It's frustrating to be sure.
 
Last edited:
Had to call today, my copy wouldn't activate. It may have been activated once on my AMD system, but I ended up reinstalling on an Intel system and rearming the countdown a few times.

No longer had the Vista install to blow away (and guarantee it would be happy as an upgrade copy getting clean installed) and had to call. Took about 10 minutes tops.
 
blackangst1 said:
Just to play devil's advocate for a minute...whats MS supposed to do when someone calls, says "I promise its genuine!" but cant produce a key? I understand your frustration, and there are things to get around it (posted above) but really...should they just say "Oh, OK, since you used to be a reseller and you promise it's legit, we'll fix it for you"?

It's frustrating to be sure.
Click to expand...

Yea seriously I don't understand why he's so mad when he has nothing that says he purchased it legit.
 
blackangst1 said:
....but cant produce a key?
Click to expand...
Only thing is, USUALLY when you call for a phone Activation, you give MS the fifty-character hash that's generated by Windows rather than the actual 25-character Key. I've never had MS ask for the actual Key over the phone.

I imagine that Microsoft can determine the Key from the 50-character hash. Maybe. They must use SOME criteria to determine whether they are going to allow that Key and generate that second 50-character hash that you then type into your PC to Activate Windows.

Maybe it's just me, but I find it interesting to read the MS Win7 Genuine Advantage Validation Forum. Many of the posters seem to have been sold pirated software of some sort. The folks in that Forum are pretty good at diagnosing the problem and they have access to MS' "blocked Key" list.
 
Last edited:
The following has nothing to do with the OP and I Do not know (but I can guess) what the real issue is.

I post it here just a real example of what are the issues that both Users and Microsoft are facing. 🙁

User Complain.

"My computer has been running fine until today. I've looked at the forums and tried to uninstall the last update (KB971033) with no luck. As soon as I try and validate, it is back in the programs list.
I bought the copy of Windows 7 Ultimate 64bit from Tigerdirect.com and I highly doubt it is not genuine. Any help resolving this would be greatly appreciated".


--------------------------

Upon suggestion the MGADiag.exe output was pasted into the post

Outcome.
-------------------------

A1. No way that came from tigerdirect. the product key you are using is a oem slp key ONLY assigned to large oem companies sold with pre activated systems to be exact that is a DELL windows 7 ultimate lic key. if you really bought this from tiger direct you will need to reinstall the product key that CAME with the one you purchased. it also appears you are using whats called a loader to activate your copy.

A2. Report it to MS antipiracy or and/or seek a refund through tigerdirect. You will need to remove the loader and insert a valid key to preserve this installation of windows.



😎
 
Last edited:
just did what rebate said. got the key called back and got it fixed.

such a hassle though.

Kinda pissed that he lady said there was no way to get the key when in fact there is. I remember having a issue with win98 (maybe xp?) but the guy had me run something that pulled up everything he needed to check.

this lady said to get the stupid key off packaging and that was it.
 
Glad you got it fixed.

I kinda' wished you'd run the WGA diagnostics tool first, though, so you could see where the problem was. Again, it's imipossible to say for sure without the tool. But, unless your PC dealer is Dell or HP, it's not economically feasible for them to sell an authentic Win7 license for $50. They'd pay $80 or more.
 
RebateMonger said:
Glad you got it fixed.

I kinda' wished you'd run the WGA diagnostics tool first, though, so you could see where the problem was. Again, it's imipossible to say for sure without the tool. But, unless your PC dealer is Dell or HP, it's not economically feasible for them to sell an authentic Win7 license for $50. They'd pay $80 or more.
Click to expand...

...short-cuts businesses will take to shorthand customers to save a few dollars.

Nothing new in the computer industry.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top