Pull email encryption solutions (portal)

[Milena C]

Hi, I hope I am in the right place... I am trying to understand whether two particular features are typically available when using a portal email encryption solution. I appreciate that not all providers or products may offer these features, but I am trying to understand whether they are possible at all.

1. Can messages delivered to the portal be available forever for the recipient? All the portal providers highlight the fact that you can control expiry, but they do not make it clear if 'no expiry' at all is an option. This is very important because I work for a medical indemnity organisation and medical indemnity claims can go on for years and involve many parties, it would be impossible to impose a new process on all recipients whereby they have to download the messages before the expiry.

2. What is the portal size limit (by user, I would imagine)? All the portal email encryption providers highlight how you can control the maximum size of an individual message but I am wondering how big the overall user 'mailbox' can get, especially in the scenario where messages do not expire.

Thanks a lot

 

[seepy83]

Hi, I hope I am in the right place... I am trying to understand whether two particular features are typically available when using a portal email encryption solution. I appreciate that not all providers or products may offer these features, but I am trying to understand whether they are possible at all.

1. Can messages delivered to the portal be available forever for the recipient? All the portal providers highlight the fact that you can control expiry, but they do not make it clear if 'no expiry' at all is an option. This is very important because I work for a medical indemnity organisation and medical indemnity claims can go on for years and involve many parties, it would be impossible to impose a new process on all recipients whereby they have to download the messages before the expiry.


2. What is the portal size limit (by user, I would imagine)? All the portal email encryption providers highlight how you can control the maximum size of an individual message but I am wondering how big the overall user 'mailbox' can get, especially in the scenario where messages do not expire.

Thanks a lot

The answer to both of those is a big "it depends".

Question 1 -
You'll need to check with each vendor that you're evaluating. With the product that I use, the maximum retention period for secure messages is 25 years.
Just a thought - but if you are already journaling/archiving the messages that your internal users send (which I assume you would be based on your needs), then are you covered if you can reproduce the messages that were sent if they have expired from your secure mail portal?
In reality, I would be shocked if you would even be able to stay on the same platform and maintain availability for emails in your secure message portal for anywhere near 25 years. Chances are that your software/solution vendor will have made some changes (or abandoned the product) in that period of time that prevent you from being able to migrate data to your new solution.

Question 2 -
That's going to depend heavily on how many secure messages you send over a period of time, and the average size of those messages. You'll need to make some educated guesses to project your storage requirements, and one of the engineers from your software/solution vendor might be able to help you with that process if necessary.
From my experience, there is no "portal size limit"...it's limited based on how much storage space you allocate to it.