PSN account got hacked--But the hacker was dumb--Best course of action from here?

[Sulaco]

So I've been out of town for the last week or so, and upon returning home I notice several random, suspicious charges on my Discover card, each for $10, from "Playstation Network", all of them coming within the last week, totaling $70 of Wallet Funds.
Checking my email, I notice an email from Playstation Network saying my account email has been changed, and if I did not request this, contact customer support (generic link to Sony support FAQ enclosed).

Immediately, I log onto my PS4 and uncouple my Discover card from the account. Looking at my transaction history, the hacker's email is in the top right of the screen (aznisa128727@yahoo.com), but the fool apparently didn't bother changing my password, so I was able to log back in, and quickly change my email to a different one, change the password, and add all of the 2way authentication and everything.

He also, oddly, didn't bother to spend any of the wallet funds he'd purchased.

So now I'm in something of a bind. I've got $70 in PSN Funds or whatever you call them that were purchased by my card by someone who clearly hacked my account (I even have the guy's email), and they are unspent. What's the best course of action? I've heard horror stories about Sony in these circumstances, and disputing the charge with Discover I've read can/will lead to Sony banning my account, something I'd also like to avoid,

I'm calling Sony tomorrow and seeing what they can do, but since they operate by PST, I'll likely have to wait until sometime in the evening before I can reach an actual human being.

Has anyone had to go through this before? Anything in particular I should say? I'm hopeful they'll be able to see that those wallet fund purchases came from a different PS4 altogether, in what will very likely be another state or country. Is that enough?

Just would love to hear some insight from anyone who has been through anything like this.

If worse comes to worse, at least the bastard didn't actually redeem the $70, so I suppose I could save it for purchases down the line, but I'd obviously rather have the charges off my card...

 

[Tweak155]

Kind of a crazy story. Sorry, no useful input just hoping you will keep us updated as to what you learn.

 

[purbeast0]

I think if you contact Sony and explain the situation in detail they will refund you. They may give you pushback initially, but if you stick to your guns they will do it.

I had an issue with them when I got my PS4. I won a PS4 from Taco Bell at launch and it came with 1 year of PSN. It was a card with a code on it. So I entered the code to get the free year of PSN.

Then a year later, I was charged $50 or whatever for another year of PSN. The thing is, I never entered my credit card info into PS4 or agreed to anything such as this. However since purchasing something like 2 years prior on PSN on PS3, my CC# was stored with them.

I contacted them and told them I did not authorize this, yada yada yada, and they told me that when I purchased the first year of PSN that I agreed to automatically renew. I explained to them that I didn't purchase anything and I just entered a code that I won from a contest. They kept trying to tell me they couldn't do anything about it and were kind of dicks about it, and I just told them I'm going to do a chargeback because I never authorized it since there is no proof of me authorizing it. They eventually gave in and refunded me my money.

EDIT:

I think I made a thread about it when it happened but since the search engine on these new forums is even worse than the previous ones (which is hard to believe is even possible) I can't find it.

 

[nakedfrog]

Hm, interesting, I had a bunch of emails about a separate account I had used to get in on free PSN Europe stuff yesterday. As far as I can tell they didn't get anything out of it, I didn't have any CC# on that one.

 

[gorcorps]

Just call Sony. Similar thing happened to me and it was relatively painless.